- Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
- Maintaining name relationships with members and serving as a resource for their questions or concerns
- Resolving member concerns as they arise and when needed, escalating through the proper management channels
- Being present on the club floor and locker rooms, helping keep a clean and safe environment
- Regularly conducting team cleans and identifying equipment and/or amenities in need of service
- Helping guests become comfortable in the club
- Offering tours, discussing amenities and answering membership questions
- Inspiring guests to achieve their personal fitness goals
- Presenting 24 Hour Fitness in a way that best connects with guests
- Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
- Ensuring new members are set up for success by meeting with a Personal Trainer
- Maintaining a proficient knowledge base of current retail products
- Ensuring proper retail merchandising and planogram standards
- Encouraging members to refer guests to try the club
- Offering in-club promotions including Personal Training, Add-On Memberships, etc.
- All 24 Hour Fitness Membership sales and administrative processes
- Computer skills for using 24 Hour Fitness systems and other common applications as needed
- Strong customer service skills
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
- High School diploma or General Educational Development (G.E.D.).
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
- Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
- Must have 6-12 months experience in customer service function.
- Prior overnight shift experience preferred.
- Experience operating multiple phone lines preferred.
- Basic computer skills.
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
- Frequently required to lift and/or move up to 45 lbs.
- While performing the duties of this job, regularly exposed to moving mechanical parts.
- The noise level in the environment is occasionally loud.
- Some travel may be required to attend meetings and trainings.
-
Overnight Guest Services Agent
3 days ago
Pyramid Global Hospitality Portland, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Overnight Guest Services Agent
4 days ago
Pyramid Global Hospitality Portland, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Overnight Guest Services Agent
3 weeks ago
Sentinel Portland, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Overnight Guest Services Agent
1 day ago
Pyramid Global Hospitality Portland, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Overnight Retail Cashier/Customer Service
2 weeks ago
Jacksons Food Stores, Inc. Portland, United StatesStarting at $18.25 an hour (including $.75 shift differential) 10:00 pm - 6:00 am weekend availability Opportunities to advance We promote from within$100 Sign on bonus (after 60 days)Store bonus opportunities every 2 months. Company bonus opportun Customer Service, Retail, Cashi ...
-
Overnight Guest Services Agent
3 weeks ago
Marriott Hotels & Resorts Portland, United StatesOrganize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrange Guest Service, Guest, Agent, ...
-
Overnight Guest Services Agent
3 weeks ago
Dossier Portland, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
-
Overnight Customer Service Representative
6 days ago
Enterprise Truck Rental Portland, United States**Overnight Customer Service Representative - PDX Airport** · **Job ID** Portland, OR **Overview** · **Enterprise Rent-A-Car** at the **Portland International Airport** is looking to grow our**Customer Service Representative -**team · The Customer Service Representative will p ...
-
Sales and Service Overnight
2 weeks ago
24 Hour Fitness Worldwide, Inc. Tualatin, United StatesFULL-TIME Part-time · LOCATION 17942 SW McEwan Road Tualatin OR 97224 · THIS IS AN OVERNIGHT POSITION · JOB SUMMARY · The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, an ...
-
Overnight Team Member
1 week ago
Planet Fitness Vancouver, United States Full timeWho we are · Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. Our franchise opened its first location in April of 2011 in Vancouver, WA. Since t ...
-
LPN or RN
1 day ago
Prestige Care-Discovery Vancouver, United States Full timeWages: $32.80-$44.14 · DAY/EVE/NOC · Shift differentials: Eve $1.50 and Noc $ 1.50 · *As a LPN or RN at Prestige, *you will be responsible for assisting in the delivery of nursing services to residents, charting in our EMR system, and collaborating with other healthcare providers ...
-
Overnight Hotel Security
2 weeks ago
AC By Marriott Vancouver Waterfront Vancouver, United StatesJob description · AC Hotels by Marriott celebrate the beauty of classic modern design with its European soul and Spanish roots. · Born from the entrepreneurial spirit of renowned hotelier Antonio Catalan, AC Hotels offer concept-driven, purposeful design for signature moments and ...
-
Area Sales Manager
1 week ago
Custom Brands Group Vancouver, United StatesPosition Overview: · The Area Sales Manager is responsible for driving Custom Brands Group profitable revenue and market share growth in the Vancouver, WA market. You will be responsible for meeting and/or exceeding sales targets for all Custom Brands Group products, programs, an ...
-
Archeologist (Cultural Resources Specialist)
2 weeks ago
U.S. Department of the Interior Vancouver, United StatesClarification from the agency · Under this announcement, we are accepting applications from: 1. All United States Citizens (U.S. Citizens) 2. CTAP/ICTAP Eligibles. · Duties · The incumbent serves as a Cultural Resources Specialist focusing on the archeology of Fort Vancouver N ...
-
Overnight Team Member
2 weeks ago
Planet Fitness Vancouver, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Wellness resources · Who we are · Planet ...
-
CNA - Certified Nursing Assistant
6 days ago
Prestige Care-Discovery Vancouver, United States Full time*Wage: $20.00-$28.00 DOE (& Seniority with Prestige) + shift differentials: $1.50 Eve and $1.50 Noc* · *Take the next adventure in your nursing career and make a difference in the lives of others when you join our team as a Certified Nursing Assistant (CNA)* · *As a CNA at Presti ...
-
Overnight Hotel Security
2 weeks ago
AC By Marriott Vancouver Waterfront Vancouver, United StatesJob Description · Job DescriptionJob descriptionAC Hotels by Marriott celebrate the beauty of classic modern design with its European soul and Spanish roots. Born from the entrepreneurial spirit of renowned hotelier Antonio Catalan, AC Hotels offer concept-driven, purposeful desi ...
-
CNA - Certified Nursing Assistant
5 days ago
Prestige Care-Discovery Vancouver, WA, United StatesWage: $20.00-$31.00 DOE (& Seniority with Prestige) + shift differentials: $1.50 Eve and $1.50 Noc · *Take the next adventure in your nursing career and make a difference in the lives of others when you join our team as a Certified Nursing Assistant (CNA)* · *As a CNA at Prestige ...
-
pressure washing professional
20 hours ago
Fish Window Cleaning #634 Vancouver, United StatesPart-Time, Flexible Hours, Paid Training · Description Are you someone who enjoys being outdoors and taking on new challenges? Are you looking for part-time work as a supplement? We are seeking a detail-oriented and self-motivated individual to join our team as a part-time Press ...
-
pressure washing professional
2 weeks ago
Fish Window Cleaning #634 Vancouver, United StatesPart-Time, Flexible Hours, Paid Training · Description Are you someone who enjoys being outdoors and taking on new challenges? Are you looking for part-time work as a supplement? We are seeking a detail-oriented and self-motivated individual to join our team as a part-time Pressu ...
Sales and Service Overnight - Vancouver, United States - 24 Hour Fitness
Description
FULL-TIME Part-time
LOCATION 13019 NE Fourth Plain Road Vancouver WA 98682
THIS IS AN OVERNIGHT POSITION
Job Summary
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.
Essential Duties & Responsibilities
Member Engagement
Uphold Service Commitments and drive member satisfaction by:
Guest Experience & New Member Onboarding
Generate quality guest visits and assist enrollment as needed through:
Retail Merchandising and Other In-Club Promotions
Sell retail products and generate additional club revenue by:
Organization Relationships
This position will report directly to the Sales & Service Manager.
Required Qualifications
Knowledge, Skills & Abilities
Minimum Educational Level/Certifications
Minimum Work Experience and Qualifications
Physical Demands/ Environmental Conditions
Travel Requirement
DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Accrue 1 hour of sick time for every 30 hours worked.
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $ $16.28