Scientific Technical Support Specialist, NGS, AMER - Carlsbad, United States - Twist Bioscience

Description

**Scientific Technical Support Specialist, NGS, AMER**

at Twist Bioscience USA - Carlsbad, CA The Scientific Technical Support Specialist will be responsible for providing best in class technical support and consultation to customers and Twist Biosciences field-based sales team. The position will specifically support Twists current product lines consisting of products for generating DNA libraries for Next Generation DNA Sequencing and Target Enrichment.

****Key Responsibilities:****

Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams.

Ensure customer interactions promote Twists brand and create high customer loyalty and satisfaction.

Provide basic application support and perform troubleshooting for field sales teams and customers.

Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals.

Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales.

Provide feedback to Production personnel for product improvements.

Track customer satisfaction and work to continually improve customer satisfaction.

Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.

Participate and assist in technical training sessions, as needed.

Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

All other duties as assigned.

**Qualifications and Requirements:**

Ph.D preferred or Bachelors degree in Molecular Biology, Genetics, or related Life Sciences degree with 6 years of industry experience.

Requires an in-depth knowledge of NGS DNA library preparation and Target Enrichment techniques; minimum of 3 years hands-on experience preparing DNA libraries for sequencing in research lab setting; experience with target enrichment and/or NGS data analysis a plus.

Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills.

Excellent computer skills using Microsoft Office and G-Suite. experience with Salesforce and Enterprise Resource Planning software a plus.

Experience providing remote technical support a plus.

Flexible work hours are a requirement; this role supports different time zones.

Available Shifts:

6:00am 3:00pm

8:00am 5:00pm

**About Twist Bioscience**

Twist Bioscience synthesizes genes from scratch, known as writing DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twist Biosciences Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

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