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    Manager of Quality Assurance - Baltimore, United States - Chimes

    Chimes
    Chimes Baltimore, United States

    3 weeks ago

    Default job background
    Description

    Join Chimes - and go further to help others go farChimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

    Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

    Essential Functions:

    • Assess and correct customer issues and complaints relating to quality, productivity and performance
    • Assess, analyze, and improve all aspects of quality control functions of the contracts
    • Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
    • Supervises contract quality assurance staff
    • Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs
    • Assist in the development of quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs/PWSs
    • Perform inspections and internal technical/operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS/SOW/contract requirements
    • Maintain and deliver quality control training program
    • Assist in analyzing statistical data to determine standards and to establish quality of service
    • Assist in the development of improvement plans and procedures to ensure return to quality activities
    • Follow-up on quality corrective action issues and training
    • Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
    • As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed/required
    • Prepare or assist in the preparation of a wide range of reports
    • Comply with and ensure staff compliance with all building and security requirements
    • Ensure a high level of internal and external customer service and customer satisfaction
    Secondary Functions:
    • Communicate regularly with QC personnel to determine opportunities for improvement and plans
    • Assist Contract Administrators and Project Managers in solving quality issues
    • Assist in the creation and maintenance of written quality policies, procedures, and protocols
    • Collaborate with operations management to ensure quality standards are met; advise of deficiencies and ensure staff is trained on quality procedures
    • Maintain a file of inspection reports and corrective actions as well as other required records
    • Review proposal development and integration activities
    • Record and manage special project issues and escalate when necessary
    • Assume other duties, responsibilities and special projects as required
    *Duties, responsibilities, and tasks may change at any time with or without notice

    Other requirements:
    • Valid driver's license from state of residence and ability to drive
    Education:
    • Knowledge of green cleaning principles and CIMS certification requirements
    • Knowledge of electronic tracking systems
    • Knowledge of regulatory standards, custodial standards, and Total Facility Management
    Experience:
    • Five plus years of experience at management level
    • Demonstrated skills in contract development and agency administration
    • Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
    • Demonstrated ability and knowledge of quality control and process improvement procedures
    What's in it for you?

    Total Rewards (For Full-Time Employees = >30 hours/week):
    • Competitive Pay
    • Medical, Dental, and Vision Insurance
    • Tuition Reimbursement options
    • Flexible Spending Accounts (Health, Dependent, and Transportation)
    • Life Insurance
    • Disability Insurance
    • Paid Time Off
    • 403(b) with Employer Match
    • Employee Recognition Programs
    • Employee Referral Bonus opportunities
    • Discounts through "Tickets at Work"
    • Discounts on Verizon mobile service
    • And More
    Want to learn more?

    To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:

    #cdc202

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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