On-Call Creative Operations Specialist - Nationwide Remote Office (US)

We're hiring an On-Call Creative Operations Specialist to support our Creative Studio. Nothing of quality gets produced without someone, somewhere, taking ownership – that's you. You own the process that links developing striking creative deliverables and strategic, hands-on clie ...

Job description

We're hiring an On-Call Creative Operations Specialist to support our Creative Studio. Nothing of quality gets produced without someone, somewhere, taking ownership – that's you. You own the process that links developing striking creative deliverables and strategic, hands-on client management. You are the glue, the amazing enzyme that goes far beyond just managing traffic and communications as a producer, to simply doing whatever necessary to get the best work out of our best people for ICF Next and the client.

Your tools are over-communication, organization, experience, a keen eye that sees traps down the road and steers the work around them, and a personality that encourages collaboration, creativity and professionalism.

As an on-call/freelancer, you might work zero to 30 hours per week, depending on our workload.

This is a strategic opening to provide networking opportunities for upcoming openings. 

Join our Creative Studio of mission-driven creatives, communicators, strategists, and technologists who are rapidly putting ICF Next on the map for DC Metro's premier creative shop.

As an On-Call Creative Operations Specialist, you will:

• Support public and private-sector clients who tackle issues like HIV/AIDS, disaster preparedness, human trafficking, climate change, child welfare, and more.
• Act as a liaison between the account team and the creative team to own the creative development process, making sure we get the best work out of the team at maximum efficiency and quality for the company and client.
• Oversee workflow in multiple mediums across the account deliverables list, ensuring version control, edits, internal deadlines, final deadlines, quality control and final release files all are optimized.
• Assist in capture and organic growth estimating in partnership with Ops and Acct Teams.
• Help manage outside vendors such as printers, photographers etc.
• Draft internal and external creative development schedules geared around key milestones and stakeholders, that also allow for the best creative product.
• Audit hours, budgets, staff to match against expectations and proactive considerations, keeping everything moving smoothly.

You will have:

Basic Qualifications

• 10+ years' experience in creative operations, preferably within an agency environment.
• A bachelor's degree in marketing, advertising, communications or equivalent experience in a related field.

Professional Skills

• Ability to multi-task and meet tight deadlines.
• Fantastic "soft skills" for managing/collaborating with people.
• Experience in the fulfillment requirements for creative deliverables across media – print, social, digital.

Job Location(s): Fairfax, VA or Rockville, MD or Remote

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent  to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$74, $125,954.00Nationwide Remote Office (US99)