Customer Care Success Representative - Traverse City, United States - SAXCO INTERNATIONAL LLC

Description

Why work at Saxco?We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry.

We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement thrive.

You will be empowered and encouraged to achieve your full potential.

The company also values the well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle.

At Saxco, community matters because it unites us gives us purpose, and provides an opportunity to drive change.

Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding careerAdditional information about Saxco International, LLC can be found is a Customer Care Success Representative?The customer solutions specialist works as a part of the customer solutions team.

They will primarily be responsible for fulfilling customer needs. In addition, they will also assist with Business development and other Customer Service activities. Customer solution specialists are significantly client-facing. They possess well-honed presentation and communication skills and demonstrate subject matter expertise.

Customer solution specialists will develop and maintain an expert knowledge of our value proposition, to a level that will allow them to demonstrate solutions confidently and persuasively to existing and potential customers.

Principal ResponsibilitiesEnter customer orders in a timely fashion and enable quick fulfillment.

Act as the first point of customer contact and handle customer queries within the set turnaround timeWork collaboratively with other departments like Sales, Finance, Supply chain, and distribution, to ensure proactive fulfillment of customer needs.

Manage internal & and external communication effectively. Ensure organization-wide visibility, using Brick Packagings ERP & CRM systems.
Manage customer data through regular, periodic updates to customer accounts on the CRM system.
Build a healthy working relationship with potential customers and customers. Use knowledge and expertise to develop and deliver solutions that fit customer needs.
Work alongside teams in order to build relationships, maximize sales opportunities, and propagate to the clients.
Qualifications and RequirementsAssociates Degree PreferredMicrosoft Office Suite*Positive Attitude / Flawless Attendance / Team Player*ERP Experience PreferredKey SkillsAttention to detailInventory management, data entry, and computer skills requiredGood communication, organization, and time management skills#J-18808-Ljbffr