Director of Housekeeping - Hot Springs
2 weeks ago
Job description
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.We are currently seeking a talented individual to become an Director of Housekeeping. An individual could be successful if they possess the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Director of Housekeeping guides our housekeeping staff by providing leadership within the department. Takes the ownership in coordinating, administrating and setting our housekeeping department up for success. The Manager focus is to ensure the cleanliness of the guest's room and overall property to helping create a positive memorable experience for every guest. This position manages the day-to-day operations of the Hotel Housekeeping and Laundry teams by maintaining and managing all operations for Housekeeping by ensuring a positive and safe working environment.
- Manages the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
- Develop, implement, and monitor schedules for the housekeeping and laundry operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
- Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed, reviewing and approving purchases for the department
- Provides supervision to Laundry Team members and ensures the efficiency and effectiveness of the operation
- Plan and implement staff training and development programs within the department
- Monitors the quality assurance program for the Hotel
- Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across Housekeeping and Laundry department
- Review accuracy of nightly housekeeping reports and investigate discrepancies
- Serve on resort Executive Committee to represent the interests of the housekeeping function
- Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
- Develops, implements, and monitors programs that assure a safe facility and work environment that is following all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- Ensures the proper maintenance of all equipment; coordinates repair and/or replacement of used and damaged equipment
- Ensures housekeeping activity and physical areas are stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
- Oversees the management of Lost and Found, verifying proper record keeping and safety of items
- Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
- Maintains the standards and procedures for cleaning.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Checks all assigned rooms after cleaning and periodically checks all public and laundry areas to ensure the cleanliness of the property meets the quality of standards.
- Responds to guest complaints and special requests promptly to ensure corrective action is taken to achieve complete guest satisfaction.
- Evaluates the physical condition of rooms routinely and submits recommendations to management or maintenance.
- Conducts inventory of housekeeping supplies for submission to the proper point of contact
- Collaborates and plans with the Director of Hotel Operations.
- Punctual attendance is required
- Work varied shifts, including weekends and holidays
- Follows established procedures and policies of the Oaklawn Racing Casino Resort.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Minimum 7 years' senior supervisory or management experience in a Hotel and/or Resort housekeeping department.
- Verification from at least one previous employer(s), at which the applicant worked for one year or more in a senior supervisory or management level role in a hotel and/or resort housekeeping, department of the following:
- Strong verbal and written communication skills
- Strong customer service and leadership capabilities.
- Strong attention to detail with outstanding organizational skills.
- Knowledge of pertinent laws and regulations impacting Housekeeping including OSHA.
Responsible for managing all housekeeping and laundry Team Members.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position must be able to perform the physical job duties of all Housekeeping team members and to do so the employee must be able to perform the physical demands described herein. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee must be able to stand and walk for the majority of the shift. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to stand repeatedly for extended periods of time, climb frequently, and repeatedly push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. Employee will be exposed to cleaning chemicals.
OAKLAWN AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
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