Customer Service Representative - Chesterfield, United States - Insight Global

Insight Global Chesterfield, United States

4 weeks ago

Description

Insight Global is looking to add Customer Service Representatives to their teams in the St. Louis, and Columbia, MO locations.

This person will be responsible for assisting customers with issues and questions such as public service loan forgiveness, loan application status, payment return, when tax info will be available, and similar needs.

This individual will be responsible for taking 90+ calls a day and asking the appropriate security questions before assisting customers with their issues.

Some out going calls will be necessary to address issues, 60% inbound calls, 40% outbound calls. Any issues unable to be resolved will be able to be escalated. All information will be entered into their internal system CLX. Training will be the first 6-8 weeks from Mon-Fri 8-5pm CT.

After training, all reps must be flexible to work any of the following shift hours:
Monday: 7 A. M.
10 P

M, Tuesday Friday:
7 A. M.
7 P

M, and Saturday:
9 A. M.
1 P. M. Weekends are not always required but might be at times. Each shift will be 9 hours including a 1-hour lunch break. Some over time may eventually be required. This position is currently remote but candidates must reside within Missouri.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Call center experience

Experience in the financial industry
Experience in a client facing role

Strong communication skills

Ability to navigate MS Office Suite

Ability to enter data in a timely manner

Experienced working in a fast-paced environment

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