Help Desk Specialist - Annapolis Junction, MD · Information Technology
Only for registered members Annapolis Junction, MD · Information Technology, United States
3 days ago
Job summary
We are looking for a talented and passionate Help Desk Specialist 2 who would support one of our clients located in the Annapolis Junction, MD area.As our Help Desk Specialist 2, your day-to-day responsibilities could include helping users with account creation, accessing and using IT systems,
Provide tier 1 response to customer service requests received via phone email chat and tickets document all communications in a ServiceNow ticket system escalate tickets as needed provide basic instructions on how to use services to both external and internal customers troubleshoot customer accounts and users ability to logon to the collaboration environment
- Three (3) years of Help Desk experience.
- Bachelor s Degree in a Business Technical or Math related field OR Five (5) years experience with an Associate s Degree OR Seven (7) years experience may be substituted for the Bachelor s Degree.
Job description
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