Service Advisor - Harrisonburg, VA
1 hour ago
Job description
About Steven Toyota
Steven Toyota is dedicated to providing an exceptional ownership and service experience built on integrity, efficiency, and customer satisfaction. We strive to create a professional and welcoming environment for both our customers and employees while continuously improving our processes. Our service department is a cornerstone of our success, and we value Service Advisors who take ownership of the customer experience and uphold the highest service standards.
About the Role
As a Service Advisor, you are the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, and strong communication skills. You will guide customers through the entire service experience—from arrival to vehicle delivery—ensuring clear communication, accurate documentation, and a consistently positive experience.
This role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality service and building long-term customer relationships.
Key Responsibilities
Greet customers promptly and ensure a welcoming, professional first impression across the service drive
Serve as a trusted point of contact for customer questions, concerns, and service needs
Listen actively to customer concerns and document vehicle issues accurately and thoroughly
Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms
Write and review repair orders for accuracy while coordinating closely with technicians and the parts department
Monitor vehicle progress and provide proactive, timely updates to customers
Present service recommendations with transparency, integrity, and a customer-first approach
Maintain efficient workflow by communicating effectively across the service team
Follow up with customers after service to ensure satisfaction and address any outstanding concerns
Uphold dealership and manufacturer standards, policies, and procedures
Compensation
Competitive commission-based compensation
Estimated annual earnings range: $50,000 – $150,000, based on performance
Schedule
Day shift
5-day work week
Weekend availability may be required based on service department needs
Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Training and Development
Opportunities for Career Advancement
Employee discounts on vehicles and services
Access to industry-leading automotive software
Why Steven Toyota
Service Advisors are essential to customer loyalty and the long-term success of our dealership. At Steven Toyota, you'll have access to continuous training, advanced tools, and leadership that emphasizes integrity, accountability, and career development. If you take pride in delivering high-quality service, value teamwork, and are motivated to grow within a respected automotive brand, Steven Toyota is the place to build your career.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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