Hotel Front Desk Attendant - Carlsbad, United States - Post Time Suites

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems