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- Refine your skills through hands-on experience while enjoying well-being support time dedicated to career coaching teamwork activities You will progress from basic customer calls to more complex inquiries related to clients' 401k plans after an initial training cohort period.
Financial Customer Service Associate - Shirley - beBeeFinancialCareer
Job title: Financial Customer Service Associate
Description
Join our team as a Financial Customer Service Associate and make a positive impact in people's lives. This full-time position involves facilitating clearer decision-making for customers, assisting with 401k inquiries, providing guidance on withdrawals and loans, handling account maintenance, and supplying essential resources and education. We invest in your professional growth through skills training experiences connections to advance your career at Fidelity.
A strong relationship builder you possess excellent listening skills combined with professionalism empathy supporting diverse customers teams adaptability flexibility when navigating different work environments proficiency technology systems variety situations focus mutual resolution Enthusiastic motivated individuals bring energy the group At least year customer service experience required High School diploma GED necessary A genuine passion helping others commitment continuous learning new skill applications exceptional customer communication channels Additional information: No immigration sponsorship provided Work Schedule Monday Friday EST Training hours am pm After training shift hour Midnight EST Roles hybrid onsite every other week Notes business governed regulations criminal histories may impact hiring decisions.