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  • Associate Technical Support Specialist - Aberdeen Proving Ground - ASRC Federal

    ASRC Federal
    ASRC Federal Aberdeen Proving Ground

    2 weeks ago

    ASRC Federal background
    Description

    Job Title: Desktop Support Technician

    ASRC Federal Agile Decision Sciences is seeking a highly skilled Desktop Support Technician to join our team at Aberdeen Proving Ground, MD. This role is part of a large help desk team tasked with supporting the Communications Electronics Command (CECOM) contract.

    Our ideal candidate will possess exceptional customer service skills, strong troubleshooting abilities, and the ability to communicate technical information clearly to non-technical users.

    Key Responsibilities:

    • Address IT concerns related to Microsoft Windows 10 and 11, including lifecycle support, network support, and standalone environments.
    • Deliver mobile device support, responding to user inquiries, troubleshooting device issues, and completing device setup/configuration.
    • Respond to issues related to printing/scanning devices and tablets.
    • Install and patch above-baseline software.

    Requirements:

    • Exceptional customer service skills and the ability to communicate technical information clearly.
    • Strong troubleshooting skills and the ability to analyze complex situations.
    • Ability to quickly learn new applications and adapt to changes in software.
    • A solid understanding of computer foundations, including hardware, operating systems, and software.
    • Excellent verbal and written communication skills.

    Desired Skills:

    • Experience working within a military/federal government structure and environment.
    • Knowledge of IT ticketing solutions, such as ServiceNow.
    • Experience troubleshooting issues with various IT devices and software.

    Certifications and Clearance:

    • Active DOD Secret clearance or ability to obtain and maintain a DOD SECRET Clearance.
    • IAT Level II Certification Required (Security+ preferred).
    • Computing Environment Certification within 60 days of starting.
    • Computer Imaging/Reimaging Certification within 30 days of starting.

    Work Environment and Physical Demands:

    • This role is full-time and on-site at Aberdeen Proving Ground, MD.
    • After an initial familiarization and training period, this position allows for one telework day per week.

    Benefits:

    • Competitive pay and benefits packages.
    • Health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

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Aberdeen Proving Ground