RN Program Coordinator- Cancer Center - Coconut Grove, United States - Nicklaus Children's Hospital

Description

Job Summary

Assesses, plans, implements, evaluates, anticipates, and supervises individual patient care according to organizational policies and procedures. Serves as primary point of contact for patients and families. Assumes responsibility in association with physicians and leaders to serve as a liaison for the patient/family, community, and other NCHS specialties. Establishes and maintains contact with program patients to eliminate barriers for timely diagnosis and treatment by coordinating patient care across the continuum. Provides patient education related to illness and planned treatment. Provides patients with resources and linkages including community, patient/family support, and assistance in meeting cancer-related needs as identified by patients and families.

Qualifications

Minimum Job Requirements

• Bachelor's Degree Nursing (BSN)
• Registered Nurse (RN) Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
• American Heart Association BLS - maintain active and in good standing throughout employment
• Minimum of 3 years experience in Hematology/Oncology

Knowledge, Skills, and Abilities

• Master's Degree in Nursing preferred
• Specialty Certification preferred
• Bilingual in English/Spanish preferred
• Strong Interpersonal communication skills
• Good analytical, deduction, and anticipation skills
• Strong organizational skills
• Conflict management skills
• Working knowledge of Microsoft Office products
• Demonstrates clinical knowledge of healthcare structure, scheduling, and clinical capabilities

Job Specific Duties

• Ensures safe and efficient patient care. Works closely with physicians in all specialty areas to coordinate and communicate the patient's care plan.
• Ensures further development of a collaborative, streamlined transitional patient and family process while working with physicians in the community and/or other related services.
• Works and collaborates with multidisciplinary teams to maintain and implement up-to-date coordinated patient care; communicates with all members of the healthcare team on behalf of the patient.
• Ensures clinical protocols to refer patients to appropriate specialist for diagnosis and treatment. Assists patients/families in obtaining referrals/appointments with needed specialists.
• Collaborates with multi-disciplinary team to provide support as appropriate to the clinical situation. Functions as clinical expert for the department and identifies clinical/communication issues.
• Identifies and eliminates healthcare system barriers to ensure timely access to quality medical and clinical care.
• Proactively develops & enhances clinical processes with the goal of providing an excellent quality clinical experience for patients. Assures smooth transition of inpatient/outpatient experiences.
• Communicates with referring physician's office for the patient's and physician's needs. Serves as liaison to community organizations for ongoing information and support services.
• Identifies, informs, and educates patients about their disease. Provides educational materials to parents. Develops care plans to enhance education and satisfaction; addresses clinical concerns.
• Works with Marketing and outreach departments to educate referring physicians and facilities on available services.
• Collaborates in the screening and referral of patients for eligibility for research clinical trials.
• Serves as a nurse liaison to facilitate services on patient management and leads in the coordination of complex care across a continuum from admission and procedure through outpatient follow-up.
• Ensures communication between staff & physicians; proactively schedules appointments & follow-ups; serves as a front-line resource to obtain records, test results, & other clinical information.
• Utilizes data obtained to integrate evidence practice into patient care processes.
• Along with administrative staff, keeps meticulous data of physician and patient inquiries, including outcomes related to timeliness of communication, completed referrals and outcomes.
• Disseminates new information across the institution and the community, and remains current and at the cutting edge of specialty.
• Promotes a safe "error free" working environment by consistently performing thorough hand-offs, supporting infection prevention, and other patient safety measures.

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