Field Service Technician - Hartland, United States - ManpowerGroup

Description

Essential Duties and Responsibilities

• Professional interaction with customers in person and over the phone guiding them through machine start-ups and machine repairs.
• Tracking service cases in CRM to ensure timely follow ups and accurate record keeping.
• Travel to customer plants to repair and/or install our products. (Approximately 30% domestic and infrequent international overnight travel.)
• Train customer maintenance personnel. Schedule service calls, calls to include start-up, warranty, and other equipment repair and maintenance.
• Review and resolve customer issues with Engineering, Sales and plant personnel.
• Examine equipment to determine services and/or repairs; analyze inspection reports
• Provide customer training on proper use of equipment.
• Troubleshoot and accurately evaluate problems both mechanical and electrical
• Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.
• Dismantle defective machines for repair at the customer location, using hand tools.
• Work closely with company personnel to report specific machine issues.
• Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
• Audit and present opportunities for additional company products and services to the customer
• Compute estimates and actual costs of factors such as materials, labor, or outside contractors
• Assist in the settlement of product warranty claims as required.
• Maintain accurate records of parts removed from inventory for field service work.