- Associates degree from an accredited college or university in a related industry.
- Minimum of (2) two years of Spa or Front Desk/Reservations experience required.
- Two (2) years' customer experience required. Spa/Salon hotel or resort experience preferred.
- One (1) year of supervisory/management experience in the Spa industry required.
- Must have the ability to communicate verbally across all levels of the enterprise.
- Must have good presentation skills.
- Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
- Professional Massage Therapy certificate or Esthetician certificate in California required.
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have and maintain a valid driver's license with an acceptable driving record as determined by the enterprise's insurance carrier.
-
VIP Services Supervisor
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisors range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telema ...
-
Guest Services Supervisor
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesThe Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by de ...
-
Guest Services Supervisor
1 day ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeThe Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by de ...
-
VIP Services Supervisor
2 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeThe VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor's range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel ...
-
Supervisor, Environmental Services
3 weeks ago
Yaamava' Resort & Casino at San Manuel Highland, United States Full timeUnder the guidance of the Assistant Manager of EVS, the Supervisor of EVS (Environmental Services) is responsible for maintaining the health and safety standards for Yaamava' Resort and Casino. This position provides guidance and daily directives to EVS team members. The Supervis ...
-
VIP Services Shift Manager
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the departments frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, su ...
-
In Home Caregivers
3 weeks ago
Cross Country Workforce Solutions Group Highland, United States Full time, Part timeCross Country Workforce Solutions Group is the nation's leading provider of non-medical, in-home care for the elderly in PACE programs. · We are seeking compassionate Personal Care Assistants and Certified Nursing Assistants to provide support to our senior population You will be ...
-
Lead Cook
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Under direction of the Sous Chef, The Lead Cook directs, assists, trains and re-trains cooks in the preparation of food/food orders, as well as controls production levels, proper recipe following and sanitation as set by Food & Beverage/Culinary Management. This p ...
-
Kitchen Supervisor
2 weeks ago
San Manuel Band of Mission Indians Highland, United StatesUnder the direction of the Executive Steward, the Steward Supervisor directs, assists, supervises and trains all Stewards in maintaining all assigned kitchen and Food & Beverage work areas and equipment in clean and orderly condition on a daily basis. The Steward Supervisor ensur ...
-
Cage Operations Supervisor
4 weeks ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Under the direction of the Cage Operations Manager, the Cage Operations Supervisor is responsible for the overall supervision of the Senior Cashiers, Line Cashiers, and Cage Support Cashiers. The Cage Operations Supervisor carries out supervisory responsibilities ...
-
Senior Representative, Guest Services
6 days ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Under the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned sched ...
-
Advertising Coordinator, Property Marketing
2 weeks ago
San Manuel Casino Highland, United States Full timeJOB DESCRIPTION Reporting to the Property Marketing supervisor, the Advertising Coordinator will assist with communications processes to ensure execution of Property Marketing initiatives. Essential Duties & Responsibilities · 1. Processes requests for creative projects and fol ...
-
Laundry Aide
3 days ago
Yona Solutions Highland, United StatesYona Solutions - Come rise above with Yona Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work togethe ...
-
Food and Beverage Supervisor, The 909
2 weeks ago
San Manuel Band of Mission Indians Highland, United StatesUnder the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring effici ...
-
Automotive Hood Technician
2 weeks ago
GREASE MONKEY Highland, United StatesCompany OverviewFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of aut ...
-
Early Morning Replenishment
2 weeks ago
Michaels Highland, United States Part timeStore - CHI-HIGHLAND, INDeliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including mainta ...
-
Youth Facility Assistant Director 3
3 weeks ago
NYS Office of Children and Family Services Highland, United StatesJob Description · Job DescriptionThe Youth Facility Assistant Director 3 (YFAD3) of Treatment Services is responsible for the development and maintenance of a trauma-informed, treatment-oriented milieu. This involves the direct coordination and oversight of the mental health, sub ...
-
Facilities Coordinator
3 weeks ago
TEKsystems Highland, United StatesJob Description · Job DescriptionThis Fortune 500 company is seeking a Facilities Coordinator/Receptionist in the Denver, CO area. As a Facilities Coordinator/Receptionist you will be responsible for the oversight of two offices located in Denver and Boulder. Facility Coordinator ...
-
Assistant Restaurant Manager
2 weeks ago
Troon Golf, L.L.C. Highland, United StatesThe Assistant Restaurant Manager is a key member of the management team and is directly responsible for the oversight of restaurant operations on the property. The Assistant Restaurant Manager will apply all their experience and knowledge to assuring that the wants and needs of g ...
-
PM Line Cook
1 week ago
Troon Golf, L.L.C. Highland, United StatesAlpine Country Club is excited to announce the exceptional career opportunity of Line Cook (PM). We are paying top dollar for experienced Line Cook Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs manag ...
Spa Services Supervisor - Highland, United States - Yaamava' Resort & Casino at San Manuel
Description
Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel's beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Leads and supervises the Spa's treatment and water sanctuary areas of the Spa Operations Department's business plan to support enterprise initiatives, enhance guest experience, financial planning and profits, employee development, effective schedules, retention strategies, and operational excellence.
2. Assists in creating an environment that motivates team members to collaborate, learn, perform, and develop their skills. Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes. Identifies and provides feedback on objectives and assesses performance and service excellence. Creates compliance culture within San Manuel and fosters an environment where team members feel empowered to report potential violations and/or misconduct. Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
3. Collaborates with Department upper management in ongoing development and positioning of Spa treatment and service offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends. Assists with annual budget and forecast for Director/Manager. Assists with Inventory, Revenue and Margin Management related to Spa treatments and services.
4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures. Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership program.
5. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Management regarding visual, branding and marketing strategies.
6. Oversees cleanliness, health and safety of all pool areas, furnishing and dispensary for professional Spa products.
7. Performs other duties as assigned to support efficient operation of Department.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the enterprise's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience/Qualifications
Certificates/Licenses/Registrations
Yaamava' Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
Source: Hospitality Online