- Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
- Address and resolve customer concerns or issues in a timely and effective manner.
- Adhere to all HIPAA guidelines/regulations.
- Communicate effectively and empathetically with customers to understand their needs.
- Provide clear and concise information to customers on products, services, and processes.
- Accurately load all patient information into working system, generating all necessary documentation and providing a high level of customer service to customers and ABC Territory Sales Managers.
- Maintain a strong working knowledge of products & services, funding sources and company policies & procedures. Develop and maintain a strong understanding of specific requirements of contracted providers.
- Continuously update knowledge on industry trends and customer service best practices.
- Adhere to established quality standards and guidelines in customer interactions.
- Participate in training sessions to enhance skills and knowledge.
- High school diploma or equivalent required.
- Ability to pass a drug and background check.
- Basic working knowledge of computer systems; Brightree experience a plus.
- 2+ years in a call center environment.
- Previous experience in customer service or a related field.
- DME or Medical experience.
- Familiarity with insurance rules and regulations.
- Variety of Medical, Dental and Vision Insurance Plans
- 401k Plan
- PTO and Paid Holidays
- EAP
- Employee Discounts
- The Company's health and welfare benefits include: medical, prescription, dental, vision, spending/savings accounts, disability, statutory leaves/disability programs, accident, life, wellbeing, and voluntary benefit programs.
- The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, vesting and eligible participants "safe harbor" matching contributions.
- The Company's paid time off benefits include: 8 paid holidays and paid vacation based on length of service and exempt/non-exempt status.
-
New Customer Enrollment Specialist
1 week ago
Jobot Spokane, United StatesNew Client Enrollment Specialist / Great Place To Work · This Jobot Job is hosted by: Jay O'Brien · Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. · Salary: $18 - $22 per hour · A bit about us: · Organization is a prominent provider o ...
-
Specialist (m/f/d) in Ophthalmology #12757
1 week ago
Radiant Enterprises Sun Valley, United StatesThere are many reasons to collaborate with European Medical Consulting Adam in Sun Valley. In the following section, you will see how you can benefit from our free services and save valuable time: · You will learn about exclusive and unpublished job opportunities · You will be su ...
-
Managing Risk Control Consultant
2 weeks ago
Travelers Spokane, United States Full timeWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Spokane Public Schools Spokane, United StatesDescription · Spokane Public Schools is seeking qualified candidates who are prepared and excited to provide a 21st century learning environment that effectively addresses the emerging necessity of social emotional supports and blending learning strategies. · FTE : 1.0 · HOURS ...
-
Direct Market Manager
1 day ago
ThinkTank Spokane, United StatesThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market Manager to lead our expansion efforts in Washington - Spokane. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into Lifeline and ACP ...
-
Appeals Review Specialist
2 weeks ago
National Experienced Workforce Solutions Spokane, United States ACES/NRCSAppeals Review SpecialistID:AWA-012Location:SpokaneProgram:ACE · Wage/Hr:$30.00Hours/Week:10Minimum Age:55 · Being Age 55 or Older is Good for The Environment The Agricultural Conservation Experienced Services (ACES) Program offers unique opportunities in Scientific, Technical, a ...
-
Child Life Specialist
2 weeks ago
Providence Health & Services Spokane, United StatesChild Life Specialist - Social Services at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA · The Child Life Specialist plans and implements a Child Life Program which is focused upon the emotional and developmental needs of the hospitalized child, adol ...
-
Peer Support Specialist
3 weeks ago
Frontier Behavioral Health Spokane, United StatesPeer Support Specialist -WISe Program - Parent Peer page is loaded **Peer Support Specialist -WISe Program - Parent Peer** · **Peer Support Specialist -WISe Program - Parent Peer** · locationsSpokane, WA, USA time typeFull time posted onPosted 3 Days Ago job requisition idR Fro ...
-
Tissue Recovery Coordinator
1 week ago
LifeCenter Northwest Spokane, United StatesJob Details · Job Location · Spokane - Spokane, WA · Position Type · Full Time · Salary Range · $ $36.12 Hourly · Description · With capable hands and care for the patient, the Tissue Recovery Coordinator (TRC) manages all aspects of aseptic recovery of musculoskeletal, ca ...
-
Peer Support Specialist
2 weeks ago
Frontier Behavioral Health Spokane, United StatesFrontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors ...
-
Peer Support Specialist-Intensive Outpatient
2 days ago
Excelsior Wellness Spokane, United StatesExcelsior Wellness Center serves a broad and diverse base of individuals and families with the primary aim of identifying goals and making positive steps toward accomplishing them. In our community, we are advocates and hold fast to the belief that children and families have the ...
-
Behavioral Health Specialist
3 weeks ago
The Emily Program Spokane, United StatesOur vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised ...
-
Sr. Mental Health Clinician
2 weeks ago
Frontier Behavioral Health Spokane, United StatesFrontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors ...
-
Creative Coach
2 days ago
Excelsior Wellness Spokane, United StatesNew Developed Nations is looking for Certified Peer Support Specialist with experience in audio engineering to join our team as a Creative Coach. · New Developed Nations serves a broad and diverse base of individuals and families with the primary aim of identifying goals and maki ...
-
Child Life Specialist
2 weeks ago
Providence Spokane, United States**Description** · **Child Life Specialist - Social Services at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA** · The Child Life Specialist plans and implements a Child Life Program which is focused upon the emotional and developmental needs of the ho ...
-
Mental Health Engagement Specialist
2 weeks ago
Frontier Behavioral Health Spokane, United StatesFrontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors ...
-
Respiratory Therapist CRT
2 weeks ago
Travel Nurses, Inc. Spokane, WA, United States Full timeTravel Nurses, Inc. is seeking a travel Registered Respiratory Therapist for a travel job in Spokane, Washington. · Job Description & Requirements · ~ Specialty: Registered Respiratory Therapist · ~ Discipline: Allied Health Professional · ~ Duration: 12 weeks · ~36 hours pe ...
-
Supportive Housing Specialist
17 hours ago
Pioneer Human Services Spokane, United StatesIf you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services · We are currently looking for a Supportive Housing Specialist with a passion for human services. progr ...
-
Travel Nurse RN
1 week ago
Travel Nurses, Inc. Spokane, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Spokane, Washington. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: ...
-
RN / Registered Nurse NOC Shift
3 days ago
Travel Nurses, Inc. Spokane, WA, United States TemporaryTravel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Spokane, Washington. · Job Description & Requirements · ~ Specialty: Med Surg · ~ Discipline: RN · ~ Duration: 13 weeks · ~36 hours per week · ~ Shift: 12 hours, nights · ~ Employment Typ ...
Enrollment Specialist - Spokane, United States - Hire Heroes USA
Description
We are seeking a dedicated and customer-focused individual to join a fast-paced team as a New Customer Enrollment Specialist in our high-volume call center. The New Customer Enrollment Specialist is the advocate of the customers for the Company, so empathy and compassion are paramount. The representative is responsible for the timely processing of all new patient accounts, coordinates scheduling of services for assigned sales representative, maintain customer files and the production of all delivery paperwork. Develops and maintains a strong relationship with the other departments, including Referral Management and the coordinating Territory Sales Manager.
Customer Support:
The anticipated base hourly range for this position is $18 - $22. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
