Food Service Desk Specialist - Des Moines, United States - Kum & Go, LC
Description
Food Service Desk Specialist page is loaded **Food Service Desk Specialist**
locationsKrause Gateway Center time typeFull time posted onPosted 6 Days Ago job requisition idR21031 The Food Team at Kum & Go is searching for a Food Service Desk Specialist to help answer and troubleshoot service desk incidents specific to the Food Service program. This associate will review and solve basic technical Food Service issues and perform basic triage to ensure unsolved issues are redirected to the right contact. If you are someone who loves making days better by working with customers and helping to solve technical issues then this is the perfect opportunity for you
**What youll do**
Handle service desk incidents from the stores specific to the Food Service program
Deliver excellent phone and email customer service while documenting the incident, resolution, and mitigation/solution steps
Spend time in stores to continue learning about the Food Service program, do discovery around common issues seen in stores, bring learnings back to Food Service team to try to resolve long-term
Become an expert and adept at operational practices around Food Service program
**What were looking for**
Ability to work in a fast-paced environment and multitask
Strong verbal and written communication skills
Excellent customer service orientation
Ability to problem solve and driven to achieve results
Willingness to gain an understanding of food operations
Detail-oriented
Proficient in Microsoft Office
Track record of success troubleshooting
**Other key requirements**
Experience in customer service, marketing, communications, or related industry
Knowledge of the convenience store industry strongly desired
Relocation to the Des Moines, IA area required
**Leadership Competencies**
Communication: Delivers clear, effective communication and listens to others.
Conceptual/Systems Thinking: Recognizes patterns, trends, themes, and connections in information to develop innovative ideas and solutions.
Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
Customer Orientation: Meets the expectations and needs of internal and external customers.
Decision Making: Makes good decisions in a timely manner.
Empowerment: Takes initiative and solves problems.
Talent Development: Maximizes potential and improves overall performance.
Influence: Proactively builds relationships and influences others.
Analytical Thinking/Problem Solving: Accurately assesses problems and effectively and efficiently arrives at solutions.
Strategic Thinking: Understands the current state and is able to visualize the ideal state and how to achieve it.
**About Kum & Go**
At Kum & Go, our purpose is to make days better. We do that by connecting with people. Every day, whether in stores or at our Store Support Center headquarters, we take a people-first approach to developing associates, serving customers, and solving problems. We provide a unique working experience where associates are given many opportunities to make connections and to have fun along the way. Our culture is supported by our five core values:
Passion - We love what we do, and it shows in our work.
Integrity - We do the right thing, even when it is difficult.
Teamwork - We believe that greatness is only achieved in unity.
Caring - We have genuine compassion for our customers, associates, families, and communities.
Excellence - We expect and deliver superior performance.
For 60 years, Kum & Go has been dedicated to the communities it serves, sharing 10 percent of its profits with charitable causes. For four generations, the family-owned convenience store chain has focused on providing exceptional service and delivering more than customers expect. Established in Hampton, Iowa, in 1959, the chain has since grown to employ more than 5,000 associates in more than 400 stores in 11 states (Iowa, Arkansas, Colorado, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, and Wyoming).
Kum & Go is an Equal Opportunity Employer