UX Manager - Other US Location, United States - Truckstop

Description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other's back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success.

Position Summary:

The Truckstop UX team is seeking a UX Manager to lead a team of talented product designers and researchers, guiding them in creating compelling user interfaces and conducting insightful user research to inform product development. The UX Manager will play a pivotal role in shaping the user experience of our web and mobile products, ensuring they are intuitive, efficient, and provide value to our users.

This is a strategic role, requiring strong partnership with many other functions within the organization, including Product, Engineering, and Senior Leadership. A strong point of view on design is essential, proven design experience, implementation of strategies in a complex ecosystem, as well as the expertise of blending the art and the science of a well-crafted experience.

This position reports directly to the Sr. Director of User Experience.

Essential Job Functions:

• Provide leadership, mentorship, and guidance to a team of UX designers and researchers.
• Foster a collaborative and innovative team culture focused on continuous improvement and excellence in user experience design.
• Develop and execute a comprehensive UX strategy aligned with the company's business objectives and user needs.
• Oversee the planning, execution, and analysis of user research activities, including usability testing, surveys, and interviews.
• Translate user insights into actionable recommendations to enhance product usability and satisfaction.
• Lead the design process from concept to implementation, ensuring a user-centered approach and adherence to design best practices.
• Collaborate closely with product management, engineering, and other cross-functional teams to ensure alignment and integration of UX design efforts
• Advocate for the user throughout the product development lifecycle, championing their needs and preferences.
• Coach team to use established design system, style guides, patterns and assets in the creation of UX deliverables.
• Demonstrate strong project management skills through thorough planning, estimation and deadline management
• Other duties as assigned.

Position Requirements:

• Bachelor's degree or equivalent professional experience
• 6-10 years of experience in a design-oriented role
• 3-5 years of previous leadership experience, with the ability to inspire and motivate a team of designers and researchers.
• Proven experience in UX leadership, with a strong portfolio demonstrating proficiency in usability principles and design methodologies.
• Passion for creating exceptional user experiences and driving product innovation.
• Familiarity with UX tools such as Figma, Pendo and Useberry or similiar tools
• Solid understanding of user research methods, including usability testing, user interviews, and surveys.
• Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Experienced in large-scale SaaS application design
• Ambitious, highly skilled, and extremely organized designer
• Comfortable with fast-paced environments, quick timelines, and changing priorities
• Experience in the transportation or logistics industry is a plus.
• Familiarity with agile development methodologies.
• Native mobile experience nice to have

At Truckstop we are dedicated to creating a workplace that is equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for a yearly bonus. Final salary is based on a number of factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations.

The anticipated base pay range for this position is :

$136,000—$174,000 USD

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.

Truckstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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