Member Experience Lead - Murray, United States - VASA Fitness

Description

POSITION DESCRIPTION

POSITION TITLE:
Member Experience Lead (MEL)


REPORTS TO:
General Manager


DIRECT REPORTS:
Member Experience Specialists


FLSA:
Hourly, Non-Exempt


COMPENSATION:
$19.00 per hour + Commission and Bonus Opportunities


JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.

Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.

BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options.

30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and join a passionate, fun, and united team

We are proud to be a 'Great Place to Work' certified company


PURPOSE
The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club.

The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES
Ensure all MES create and maintain our "UPLIFT" culture in the club
Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
Responsible for recruiting, hiring, and training all MES team members
Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful


MANAGEMENT RESPONSIBILITES
Support the General Manager (GM) by forecasting upcoming staffing needs
Have frequent conversations with MES team members to understand changing work
Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
Schedule and facilitate training for new MES team members
Collaborate with the GM to create a welcoming environment for interview candidates and new hires
Constantly evaluate team member-to-member interactions
Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics


LEADERSHIP AND COACHING
Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
Proactively provide ideas and solutions to help move the business forward
Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
Build trust and strong relationships with all team members
Provide coaching in the moment that inspires commitment and positive change
Give input and feedback to GM in succession planning conversations

Requirements:

REQUIRED QUALIFICATIONS
High School Diploma or GED required; Bachelor's degree preferred
3+ years customer service in a retail, restaurant or in-person based service industry
3+ years leading operational teams
Strong verbal and written communication skills
Build relationships by establishing trust quickly and positively influencing others
Personal interest in health, wellness, fitness, and nutrition
CPR Certified within the first 30 days of employement
Pass a background check


PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

Talking:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Physical Strength:
Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.

Reasoning Ability:
Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

Compensation:
$19.00 per hour + Commission and Bonus Opportunities% % %%techinfo%%