- Medical, Dental, Vision options as well as Company Paid for Life Insurance
- IRA Match up to 3%
- A Culture that is different than anywhere you've ever worked
- Flexible working hours
- Leadership Development Classes
- Growth Opportunities with a Fast Growing Company
- Schedules technician return trips with customers to complete jobs after part arrives
- Answer inbound calls
- Use scripting to capture each lead coming in and to overcome any objections
- Selling membership maintenance plans
- Answer phones/dispatch afterhours
- Enter service calls, generate calls, schedule calls
- Follows up and schedules preventative maintenance service appointments
- Effectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently
- Participates in company sponsored training classes
- Heavy outbound calling in non-peak season
- Follow up on past recommendations to obtain more jobs
- At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
- In cooperation with the Dispatcher or in back up role
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing and general inquires.
- Maintains a professional image at all times by:
- Following safety policies and procedures
- Abiding by all standards of performance and code of ethics
- Maintaining a courteous demeanor with all customers and associates
- Minimum 2 years of experience in customer service setting (high call volume 1 plus)
- Advance communication and customer service skills
- Valid Driver's License, clean background, ability to pass a drug test
- GED or High School Diploma
- General office environment
- Ability to sit for long prolonged periods of time
- Ability to work under stressful situations and may be exposed to verbal confrontations
- Must be able to work extended hours, nights, weekend, or holidays
- Bi-lingual a plus but not required
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Description
One Hour Air Conditioning and Heating Offers:
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Primary Responsibilities: