Manager Universal Banking Center - Kearney
22 hours ago
Job summary:
This Manager Universal Banking Center role oversees the daily operations of the bank's digital support channel and provides strategic leadership to shape a seamless client experience across remote and digital channels.Responsibilities:
- Strategic Leadership: Develop and execute the strategic roadmap for Universal Banking.
- Operational Excellence: Oversee multi-channel service delivery across video, chat, phone, and digital support. ,
- Cross-Functional Partnership: Collaborate with Retail Banking, Client Care, Lending to resolve escalations and improve processes.
Job description
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