Billing Associate - Farmington - LSPedia

    LSPedia
    LSPedia Farmington

    2 days ago

    $35,000 - $65,000 (USD) per year *
    Description

    Billing Associate

    LSPedia is a fast-growing SaaS company serving the pharmaceutical supply chain. We are seeking a highly organized, customer-friendly Billing Associate to ensure timely and accurate collection of subscription and services payments while preserving strong customer relationships.

    This role is responsible for monitoring customer payment activity, identifying failed or overdue payments, and proactively engaging customers to resolve issues such as expired credit cards, billing errors, or payment delays.

    Key Responsibilities

    • Monitor new subscriptions daily
    • Identify failed or overdue payments and take prompt action
    • Contact customers professionally to resolve payment issues
    • Assist with setting up expired credit cards or payment methods
    • Cordinate with Customer Success and Support teams for smooth resolution
    • Maintain accurate records in CRM system< / li > < li > Track collection status< / li >< li > Escalate unresolved issues appropriately
    • Support monthly close by reconciling payments in Accounting System.< / li> < h 3 > What Success Looks Like

      [bold]High on-time payment rate,bold]reduced aging AR,[/bold]
      Positive feedback during interactions,
      Minimal escalations,[/strong ]and disputes,[b]< clean
      ,accurate billing[/i],payment [u]records[/u].

    * This salary range is an estimation made by beBee
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