- Provide expertise for LAN, WAN, security, systems, and other technologies
- Train junior NOSC analysts via knowledge transfer and creation of knowledge articles
- Investigate and diagnose network and security incidents to restore failed services as quickly as possible
- Lead root cause analyses and suggest resolutions for security and infrastructure problems
- Support remote access platforms such as VPN, Terminal Services, and Citrix
- Assess and implement Change Requests as needed in accordance with the Change Management process
- Escalate unresolved incidents to Tier III or vendor support to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service
- Keep component NOC and SOC informed about their incident's status at agreed intervals and continuously update incidents as needed.
- Notify Government Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures
- Bachelor's degree in Information Technology, Computer Science, or related degree
- At least 8 (eight) years of relevant experience including routing/switching experience
- Previous experience configuring, troubleshooting, and problem management of network, security, system, and cloud resources
- Possess one or more vendor certifications (network, security, system, or cloud)
- Previous experience using ServiceNow or similar ticketing systems
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NOSC Tier 2 Infrastructure Administrator - Vancleave, United States - Sev1Tech
Description
Overview/ Job ResponsibilitiesSev1Tech is looking for the right candidate to play a role on a very large program involving network, cybersecurity, and cloud operations and engineering support services to a government customer with a significant mission for security and public safety. The program will encompass a wide range of tasks including but not limited to: Program Management; Monitoring, Analysis and Incident Response; Tier 3 Engineering and O&M; Field Engineering technical support; and Cloud operations.
We're seeking an experienced Network Operations and Security Center (NOSC) Tier II Infrastructure Administrator to support a 24x7x365 enterprise operations center. The Tier II NOSC Infrastructure Administrator will be responsible for monitoring network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating and reporting all operational information concerning the enterprise infrastructure.
The Tier II NOSC Infrastructure Administrator will serve as an on-duty and on-call technical resource to resolve complex issues and to support staff.
Responsibilities include but are not limited to:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: #joinSev1tech
For any additional questions or to submit any referrals, please contact:
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
