Customer Service Manager - Jamestown
3 days ago

Job description
NOW HIRING:
Customer Service Manager (Jamestown, ND)
We're a fast-paced, rapidly growing company — and we're building a world-class customer experience. If you're a strong leader who loves helping people, delivering wow. solving problems fast, tightening processes & getting results, we want you.
$24-30/hr DOE / M-F 8a-5pm.
15 Days Paid Time Off + 7 Paid Holidays
401(k) with up to 3% match
Health/Dental/Vision (company pays 90% of single)
Employee discount
Role Description
This full-time, on-site Customer Service Manager position is located in Jamestown, ND. The Customer Service Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing support interactions.
Daily tasks include supervising customer service staff, resolving customer inquiries, analyzing customer feedback to identify areas of improvement, and implementing processes to enhance customer experiences.
QualificationsCustomer Satisfaction, Customer Support, and Customer Service Management skills.
Strong Analytical Skills to assess customer feedback and improve service delivery.
Effective Communication skills to engage with customers and team members professionally.
Leadership skills and experience in managing a team are highly desirable.
Bachelor's degree in a related field or relevant work experience is preferred.
Proficiency in using customer relationship management (CRM) tools is a plus.
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