Total Rewards Specialist - Charlotte - BNI Global

Description

Position Summary

Under the supervision of the Director of Total Rewards, the Total Rewards Specialist is responsible for administering accurate, timely, and compliant payroll and benefits programs across multiple countries, with a primary emphasis on U.S. operations. This role plays a key part in delivering a consistent, high‑quality total rewards experience for employees globally.

The Total Rewards Specialist manages end‑to‑end payroll processing in partnership with in‑country providers, conducts regular audits, and ensures adherence to all regulatory requirements. In parallel, the role supports the administration of global employee benefits programs, including new‑hire enrollments, vendor coordination, open‑enrollment activities, and compliance across all benefit offerings.

The position also maintains HRIS data integrity, supports recordkeeping and system implementations, performs general HR administrative tasks, and serves as occasional backup to the front‑desk receptionist. A successful Total Rewards Specialist is highly organized, detail‑oriented, service‑focused, and thrives in a dynamic, fast‑paced, multi‑national environment.

Job Responsibilities

Payroll Processing & Auditing

• Process and audit payrolls (primarily U.S.) in collaboration with in‑country leaders to ensure timely, accurate delivery.
• Validate compensation data including new hires, terminations, promotions, bonuses, overtime, etc.
• Reinforce timecard submissions / payroll calendars, including cut‑off dates, funding timelines, and submission deadlines.
• Apply working knowledge of wage/hour rules, garnishment processing, and state minimum wage requirements, with a commitment to ongoing learning and staying current with regulatory updates.
• Collect/verify timesheets, calculate wages, issue payments, and help resolve payroll discrepancies.
• Review/update employee records for salary, title, or manager changes and serve as primary owner of HR email monitoring for issue resolution.

Benefits Administration

• Administer U.S. and applicable global employee benefits programs including medical, dental, vision, life insurance, disability, 401(k) plans, and wellness offerings.
• Partner with third‑party vendors, brokers, and carriers to manage enrollment, data transmission, billing reconciliation, and service delivery.
• Support open‑enrollment periods: prepare communications, update systems, host informational sessions, and resolve employee inquiries.
• Assist with new hire orientations and be a resource / advocate for employees specific to benefit needs.
• Track regulatory changes and ensure benefits remain compliant plus research market‑competitiveness, and cost‑effectiveness across regions.
• Assist with vendor evaluations, processes, and implementation of new benefit programs or enhancements.
• Prepare routine and ad‑hoc benefits reports, basic cost analyses, and trend summaries for HR, Finance, and leadership.

Recordkeeping, Systems & General HR Administration

• Maintain accurate, confidential payroll and benefits records for audits, regulatory filings, and internal reviews (e.g., GDPR, COBRA, HIPAA, FMLA, FLSA).
• Support HRIS implementations, data integrations, process automations, and system upgrades.
• Perform general HR clerical duties: filing, scanning, data entry, and ad‑hoc reporting.
• Assist with employee‑centered events (e.g., wellness fairs, recognition programs, training sessions).
• Provide occasional backup front‑desk coverage: greet visitors, answer phones, manage mail/deliveries, schedule rooms, and handle office inquiries.
• Travel up to 5% for vendor meetings, benefit fairs, training, or off‑site events.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Competencies

• Accountability & Integrity
• Customer Service
• Positive Attitude
• Relationship Building
• Interpersonal Skills
• Self‑Management
• Analytical Thinking
• Problem Solving

Qualifications

Required

• 2–3 years of benefits administration experience required.
• Thorough knowledge of benefits‑related laws and regulations including COBRA, HIPAA, FMLA, and healthcare reform.
• Proficiency in ADP Workforce Now and intermediate Microsoft Office skills, specifically Excel (basic reporting / formatting capabilities).
• Demonstrated ability to maintain strict confidentiality.
• Ability to take direction and build relationships.

Preferred

• Bachelor's degree in business administration, Human Resources, Accounting, or related field (or equivalent experience).
• Certified Employee Benefit Specialist (CEBS) or similar certification.
• Multi‑state and/or global benefits experience.
• Payroll processing experience and Certified Payroll Professional (CPP).

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full‑time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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An equal opportunity employer.