emergency communications specialist - Greeley, CO , USA, United States - Weld County, CO

Description

Salary: See Position Description

Location : Greeley, CO

Job Type: Regular, Full-time

Job Number:

Department: Communications

Opening Date: 04/11/2024

Closing Date: 5/2/2024 11:59 PM Mountain

Description

Do you have a passion for public service? Do you thrive in a fast-paced environment? Do you have a strong desire to help your community? Do you want to work for an award winning emergency communications center?

If you answered yes to those questions, you are in the right place. We want you to join our team

Weld County Regional Communications Center (WCRCC) is a busy emergency communications center located in Greeley, Colorado. We serve the entire Weld County community including all police, fire, and EMS agencies. Our teams spend their shifts answering 911 emergency calls, non-emergency calls and providing support to our first responders.

The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.

Supervision Received:

Supervised by Communications Supervisor

Hiring Steps:

1. Your application is reviewed by the talent acquisition team.

2. Invited to take a skills assessment and center sit-along.

3. Interviews

5. Polygraph

6. Conditional Job Offer

7. Drug Test

8. Anticipated Academy to start date June 3, 2024.

For additional information on the position please visit:

$ $36.42 per hour, plus benefits (see benefits tab on the job posting).

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.

This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.
Essential Duties and Responsibilities

The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Emergency Communications (95%):

• Promptly answer incoming emergency and non-emergency phone calls.

• Quickly assess the situation being reported and determine the correct course of action.

• Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system.

• Continually monitor and quickly respond to radio traffic.

• Accurately track unit activity and status.

• Ensure the timely and accurate dissemination of information.

• Monitor a variety of public safety communications systems to support the delivery of public safety services.

• Quickly and accurately execute requests from field units.

• Remain calm and composed at all times.

• Provide exceptional customer service.

• Engage in ongoing continuing education.

• Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.

• Maintain availability to work overtime shifts as needed.

• Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts.

• Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.

Other Duties as Assigned (5%):

• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
Qualifications

REQUIRED QUALIFICATIONS:

• A high school diploma or GED.

• Be at least 21 years of age.

• Minimum typing speed of 40 wpm.

• At least 2 years of experience in a customer service focused role.

• Must possess a driver's license by the employment start date and maintain a valid license for the duration of employment.

• Must pass a background check prior to employment start date.

• Must pass a substance use screening prior to employment start date.

• Must be able to obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain certification for the duration of employment.

• Must be able to obtain Internal Academies of Emergency Dispatch (IAED) Emergency Medical Dispatching (EMD) certification within six months of employment and maintain certification for the duration of employment.

• Must be able to obtain CPR certification within two months of employment.

PREFERRED QUALIFICATIONS:

• Previous experience working in a public safety emergency communications center.

• CCIC/NCIC Certification.

• IAED EMD Certification.

• American Heart Association CPR Certification.
Other Necessary Requirements

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects, tools, controls, or equipment, reach with hands and arms, talk, and hear. The employee frequently is required to sit. The employee is occasionally required to walk, stoop, and kneel.

• The employee may occasionally be required to lift, carry and/or move up to 25 pounds.

• Specific vision abilities required by this job include visual acuity to Colorado driver's license requirements.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• This is an enclosed environment with multi-dispatch stations requiring close communication with co-workers and limited privacy.

• Must remain at a fixed workstation for extended periods of time.

• Workload fluctuations occur frequently and within a short span of time.

• The noise level is usually moderate.

The following benefit information is for regular, full time employees. This summary is furnished as general information only and is not intended to be a full description of the benefits offered to Weld County Employees. Specific information on benefits available may be obtained from the Weld County Human Resource office at

Click to go to a Benefits information webpage.

Medical/Dental/Vision Plans

Weld County offers two medical plans through Aetna. Employees who enroll in one of the health plans must enroll in dental and vision. There are two vision plans and three dental plans to choose from. Dependents may also be enrolled. Questions regarding eligibility and premiums should be directed to Human Resources.

Life Insurance

Weld County offers employees a Basic Term Life Insurance policy in the amount of 3 times their annual salary. Eligible employees must regularly work at least 20 hours per week. The plan is provided at no cost to the employee. Employees also have the option to enroll in supplemental term policies for themselves and their dependents. Rates for those supplemental plans are based on age.

Long Term Disability Insurance

Weld County pays the premium for Long Term Disability Insurance for any regular employee that works at least 20 hours per week. The policy provides a monthly benefit of 60% of monthly base salary (maximum benefit of $8,000/month) after a 6 month waiting period.

Short Term Disability Insurance

Weld County offers a Short Term Disability plan through Cigna to any regular employee that works at least 20 hours per week. The premium is paid 100% by Weld County and the plan pays a monthly benefit of 60% of monthly base salary after the employee has been off work for 30 days and exhausted all of their own sick and vacation time.

Paid Leave

Weld County offers paid vacation, sick leave and holidays. Specific information regarding these benefits can be obtained from Human Resources.

Retirement

All full time regular employees at Weld County (except Health Department employees) participate in a mandatory defined benefit retirement plan. The employees contribute 9% of their base salary on a before tax basis to the fund. Weld County matches that amount starting with the employee's first paycheck. Weld County employees also pay Social Security/Medicare (7.65%). In addition to the mandatory plan, employees have two optional deferred compensation plans to choose from. The 401K and the 457 plans are administered by Principal Financial.

Employees at the Weld County Department of Public Health and Environment do not participate in the Weld County Retirement plan. Instead they contribute 9.0% to the Colorado Public Employees' Retirement Association (PERA) and only contribute to Medicare (1.45%). Health Department employees also have the option to contribute to a PERA 401K plan.

Section 125 and Flexible Spending Accounts

The Section 125 program allows employees to pay the premiums for the county's medical, dental and vision plans with pre-tax dollars. Flexible Spending Accounts are also available for unreimbursed medical expenses and day care expenses.

Mental Health Counseling & Well-being Resources

As a Weld County Employee, you and your immediate family members, now have access to join IOME for FREE. IOME is proud to be partnered with Weld County to offer you free counseling and coaching support, a self care central, and discounted self care.

Voluntary Benefits

Employees at Weld County have the following Voluntary Benefit plans available to them through AFLAC. Aflac offers an Accident plan, Critical Illness plan and a Hospital Indemnity plan.

Recreation Center Discounts

As part of the Weld County Wellness Program, employees are given discounts at the Greeley Recreation Center, the Family Fun Plex, Johnstown Family YMCA and the Ft. Lupton Recreation Center. Active and Fit Memberships also available.

Tuition Assistance

Regular employees who work at least 20 hours per week and have been employed with Weld for 6 months may be eligible to receive tuition assistance for qualified college courses.

Benefits effective date is the first of the month after you have worked one full pay period.

Additional information on all of these benefits can be obtained through the Weld County Human Resources office.

Weld County Human Resources

P O Box 758

Greeley CO 80632



01

How many years experience dispatching for police, fire or ambulance services do you possess?

• None
• Less than 1 year
• More than 1 but less than 2 years
• More than 2 but less than 3 years
• More than 3 years

02

Can you effectivley communicate, read, and write in both English and Spanish?

• No
• Yes

03

Can you type 40 wpm (words/minute) or more?

• No
• Yes

04

Can you work variable shifts/hours/days?

• No
• Yes

05

Are you Priority Dispatch/EMD Certified?

• No
• Yes

06

Are you CPR certified?

• No
• Yes

07

Indicate your proficiency in MS Word:

• None
• Beginner
• Intermediate
• Advanced

08

Indicate your proficiency in MS Excel:

• None
• Beginner
• Intermediate
• Advanced

09

Indicate your proficiency in MS Outlook:

• None
• Beginner
• Intermediate
• Advanced

10

Do you have experience working on Computer Aided Dispatch Systems?

• No
• Yes

11

If so, please list specific ones by software or N/A if none:

12

Are you at least 21 years old?

• Yes
• No

13

This position involves shift work, you are expected to be available to work days, evening, nights, weekends and holidays. Can you meet this expectation?

• Yes
• No

14

Do you have a valid Colorado Driver's License?

• Yes
• No

15

If you answered NO to the above question, are you able to obtain a valid Colorado Driver'sLicense upon hire?

• Yes
• No

Required Question