CHAP Clinic Navigator - Kodiak, United States - Kodiak Area Native Association

Description

Provides administrative support to the village clinic to ensure seamless coordination of patient care and referrals. Schedules client appointments, arranges patient and provider travel and maintains departmental filing systems. Schedules, coordinates and communicates health education and health promotion activities within the clinic and community. Compiles and submits all monthly clinic reports, paperwork, and inventory orders. May provide clinic support for multiple villages

Essential Duties and Responsibilities include the following. Other duties as assigned.

• Support the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embrace KANA's culture of serving the whole person through our provision of services. Incorporate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Uphold KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Provide the highest degree of customer service in accordance with KANA mission, vision and values.
• Strictly adhere to the provisions of the Privacy Act, HIPAA and KANA policies. Maintain patient confidentiality and medical chart integrity.
• Verify release of information (ROI) paperwork is complete before forwarding ROI requests to KANA Medical Records for processing.
• Work cooperatively with members of the health care team, staff from other departments and outside agencies in the best interest of the beneficiaries and the organization.
• Greet visitors, staff and others, in person or on the phone, in a professional courteous manner; direct visitors as appropriate. Maintain current posted clinic signage, including hours of operation, business certificates.
• Serve as point of contact for patients needing information about care coordination and appointments. Make patient call reminders for appointments and assess barriers for missed appointments.
• Screen phone calls; take messages and assist and/or re-route callers when appropriate. Maintain calendar of events and activities for the village clinic and communicate this information to the public as appropriate.
• Accurately complete documentation for the registration process; schedule patients, explain services offered, screen patients for alternative resources, secure documentation of eligibility for KANA beneficiary status and third party payment of services, and ensure all data is complete and updated regularly in the electronic health record system.
• Screen patients for alternate resources eligibility and assist them to sign up for federal and state assistance programs, e.g., WIC, Denali Kidcare, Medicare, Medicaid, Veterans, etc.
• Work with KANA Contract Health in determining eligibility status of clients for medical referral and transfer for appointments with ANMC, SCF and other specialty services. Complete all necessary documentation to facilitate their travel, including Medicaid travel authorization. Communicate with travelers, staff, and agencies to secure transportation, lodging, and other required services to complete authorized patient travel.
• Forward updated patient registration and billing information to KANA patient services in timely manner.
• Maintain a current copy of KANA policy and procedure manuals, MSDS data sheets, and quality assurance files.
• Monitor the CHAP Coverage calendar; notify supervisor of any concerns about coverage or housing/treatment space conflicts with incoming providers and other traveling staff. Coordinate and post the monthly provider travel schedule in the clinic, at the Tribal office, the Post Office, City Hall, School, and Community Center to notify the community of upcoming health events.
• Draft and prepare patient correspondence as needed, including telephone and written correspondence. Distribute approved correspondence as directed.
• Create and maintain the itinerant binder containing changeover forms, CHAP policies, emergency procedures, medical contact numbers, on-call schedules, current CHAP coverage calendar, EHR job aides, Medicaid travel process, village map and contacts, and other important information to share with incoming CHA/P itinerants and providers.
• Maintain orderly and confidential system of medical records and clinic logs and reports in compliance with AAAHC accreditation standards, and submit required monthly paperwork completed by the Community Health Aide coworker(s).
• Monitor clinic and office supplies, order and restock standard inventory as needed/directed to maintain clinic operations. Maintain working function of clinic equipment and supplies. Ensure a sanitary clinic environment.
• Provide administrative support and relief in the clinic, screening patients, and assisting with coordination of transport of patients as necessary. This may include driving the emergency response vehicle if needed.
• Plan, coordinate, and initiate the assessment process for community health education projects quarterly. Activities will be determined in cooperation with the Tribal Council, Health Committee, KANA Community Health Department teams, practitioners, school staff, chart review, VRT/EMS reports, and patient request.
• May be required to run errands, including mail and package pick-up and delivery between the clinic, post office and airstrip. Transport providers and visitors to the clinic as needed. Reimbursed usage of personal vehicle may be required if the emergency response vehicle is not available.
• Coordinate and participate in Village Response Team activities including meetings, preparation, training and emergency response. May be required to drive an ambulance as part of the Village Response Team member responsibilities.
• Able and willing to travel for training or other required events held in Kodiak, Kodiak Island communities, or off island.
• Keep clinic quarters tidy, keeping personal items separated from the public spaces. Weekly discard any expired food items, fold and put away dry linens following an itinerant or provider stay, vacuum, wipe down sink, counter and appliances, put away all dishes.

Supervisory Responsibilities This job has no supervisory responsibilities.

Requirements

High School education or equivalent. Three years experience working with the public in an office setting preferred. Knowledge of HIPAA, and other state and federal regulations governing healthcare practices. Experience with Medicaid, Medicare and commercial insurances is preferred. Must be willing to obtain BLS certification.