Service Quality Manager - Alexandria, Virginia, , United States
6 days ago

Job summary
Knowesis is seeking a results-driven Service Quality Manager to support the DoD OIG OCIO in enhancing the quality, consistency, and responsiveness of IT services across the enterprise.Responsibilities
- Conduct consulting and business impact analysis to improve IT service efficacy.
- Analyze existing business processes and recommend actionable improvements.
- Establish and refine Key Performance Indicators (KPIs) to measure and monitor IT service quality across divisions.
Job description
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