- Responsible for the product management of all MRAS Finance applications
- Ensures the stable run of the applications, including setup and management of run, support, incident and monitoring processes aligned with the needs of the business, escalates and manages solutions for major incidents
- Undertake oversight of our application management services (AMS) partner on the maintenance and support of MRAS Finance applications including fixing of defects and with application vendors on small changes and supporting end users in case of handling requests or helping with errors
- Undertake regular operational review meetings with AMS partner and vendors/providers including business stakeholders where required. Ensure review documentation is centrally held and actions from meetings are resolved in a timely manner
- Maintain accurate and current information on applications, interfaces, servers, run roles and responsibilities etc. in central Munich Re repositories such as Lean IX and SNOW CMDB
- Understand the relevant technical and functional details of the application(s), including interfaces to other applications
- Keep all information up to date to run the applications including SLAs, availability, critical business time frames (month end, quarter end etc.)
- Follow the standards assurance process and create, maintain and update the product lifecycle standards assurance process agreements including requisite operational artefacts and documents for all MRAS Finance applications
- Assist project teams to ensure timely and appropriate handover to AMS partner for new products or major releases and that all required processes, standards and artefacts are in place
- Conduct and update compliance related exhibits as required and ensure that the applications are running securely
- Familiar with SOC2 reports from vendors and how to interpret them
- Manage software licenses needed for the application and ensure third party contracts are kept up to date in accordance with global asset management
- Proactively manage application run costs, forecasts and track budgets are running to plan
- Ensure purchase orders are raised correctly and in a timely manner for approval with requisite goods receipts created to facilitate invoice payments
- Liaise with IT towers to ensure that testing and validation of applications is undertaken and confirmed following disaster recovery testing, patching, upgrades etc
- Follow the Munich Re change management/enablement process to ensure required sign-off and documentation is delivered for change advisory boards
- Follow the Munich Re incident, problem, change and config management processes
- Key contact for business, AMS partner, external vendors and other internal Munich Re teams in relation to the MRAS applications
- University degree in Finance or technical discipline or IT-related technical work experience
- 5+ years professional background in product management or application operation in the Financial industry
- Proven experience in managing application support and an ability to coordinate the efforts of others in the delivery of stable applications to the business.
- Well organized with a good ability to analyze situations, diagnose problems, identify the key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution.
- Necessary gravitas to deal with senior business owners with SME and expert presence
- Proven experience owning business and partner/vendor relationships
- Negotiation and influencing skills. Proactively resolve issues or conflicts that could impact results achieved.
- High level of service and internal/external client orientation as well as driver of operational efficiency
- Collaborative working style, creating a culture of accountability and sharing
- Ability to function as a member of a technology team, willing to contribute in any capacity required to achieve success.
- Adaptive interpersonal, communicative and consultative skills to function across all levels, communicating vendors, peers, business clients, and IT management
- Ability to work hybrid from the Princeton, NJ office 2-3 times a week
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IT Product Manager - Princeton, United States - Munich Re
Description
IT Product ManagerLocation
Princeton , United States
Your job
Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.
IT Business Solutions Finance North America group delivers business value through the management of Financial IT products including implementation of change projects in a disciplined, business focused, engaged and methodical way to all Finance units in Munich Re North America.
The Product Manager will play a key role in the operation and support of the MRAS North America Financial applications. The role will report to the Head of Business Solutions Finance - North America and be a key technology support partner to the business application owners. This role is responsible for ensuring products are maintained to deliver high quality results based on industry and Munich Re standard solutions, aligned to risk and compliance requirements, to cover the financial and operational capabilities of MRAS.
Job Responsibilities:
Qualifications and Experience:
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About us
Munich Re is one of the world's leading reinsurance companies with approximately 40,000 employees in over 50 locations around the globe. As an industry leader, we provide a unique opportunity to be part of a global success story. We offer our employees a diverse and challenging work environment which champions high performance, professional development, innovation and passion; and rewards top performers with a highly competitive total rewards package.
Munich Re America Services, Inc. is a services provider to affiliated group companies primarily related to general services, procurement and IT services.
