Director, CXS Training and Development - Las Vegas, United States - Aristocrat Leisure

Description

Director, CXS Training and Development page is loaded

Director, CXS Training and Development

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remote type

Hybrid

locations

Las Vegas, NV, US

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R

Summary

Seeking an experienced leader to oversee the knowledge delivery strategy for our extensive product suite.

You will bring an extensive background in training that will support teams of highly skilled technical individuals to build customer advocacy and increase value from the Oasis 360 Suite of products and well as other CX products.

The ideal candidate is responsible for leading a team that develops and deploys knowledge, delivers training, and determines content strategy for our customers, both internal and external.

What You'll Do

Build strong working relationships with other functional teams to promote knowledge management initiatives and ensure the free flow of information.

Establish the strategies to develop content, communication and training needs on knowledge processes and systems. Evaluate the sustainability of our current approach to optimize for the future.

Champion continuous improvement and learning, ensuring everyone is responsible for owning and maintaining community content.

Define procedures for searchable, up-to-date knowledge across the various teams and integrated apps.

Play a key role in determining department strategy, including expanded training offerings, content and knowledge base to increase quality in execution, and support the day-to-day activities to ensure success and accountability.

Create and monitor training metrics and performance indicators to assess the effectiveness of training initiatives and identify areas for improvement.

What We're Looking For

Bachelor's degree required (Masters preferred) in education, instructional design, or relevant field.

7+ years of experience, including 3+ years managing technical teams. Background in leading content and information strategy across an organization.

Proven track record of designing and delivering training programs that drive user adoption and satisfaction.

Individual is highly motivated, constantly collaborating with Sales, PMO, Product, D&D, and Leadership to advance our Product portfolio position in our customer base through knowledge-driven strategies.

Experience with Salesforce and LMS administration.

Excellent communication, collaboration, and analytical skills.

Must be able to travel up to 25%

Company Summary

About Anaxi
Anaxi is Aristocrat Leisure Limited's (


ASX:
ALL) dedicated online Real Money Gaming and Customer Experience Solutions business. Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence.

Powered by the world's greatest gaming content and the creativity of over 800 passionate people, Anaxi is on a mission to become the most trusted name in online RMG, globally.

Anaxi:
Experience Entertainment.

For more:
About Aristocrat
Aristocrat Leisure Ltd (


ASX:
ALL) is a top 20 Australian listed company, with 7000+ employees worldwide.

Our company mission is to "bring joy to life through the power of play" across a growing range of land-based and digital entertainment channels every day.

Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business.

Aristocrat's business encompasses Aristocrat Gaming - the World's #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse.

Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day.

Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world's go-to destination for RMG.

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%
About Us

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business.

Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day.

With cool new titles such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award winning app Heart of Vegas, we're continually pushing the bar of creativity.

Aristocrat is proud to be an equal opportunity employer.

We celebrate diversity and do not discriminate based on gender, race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Diversity and Inclusion are integral to our values of "Talent Unleashed", "Collective Brilliance" and "Good Business, Good Citizen".

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