Financial Aid Service Specialist, FAME - Pembroke Pines

Only for registered members Pembroke Pines, United States

3 weeks ago

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Job summary

We are looking for a detail-oriented and knowledgeable Financial Aid Service Specialist to join our remote Financial Aid Services team.


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Responsibilities

  • Case management and client support: triage incoming cases, calls, and chats related to financial aid software.
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  • Problem resolution and collaboration: participate in "swarm" problem-solving sessions to resolve complex issues.
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  • Knowledge sharing and process improvement: contribute to the development of knowledge base articles.
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  • Institutional partnership: provide expertise on compliance, packaging processes, and regulatory guidelines.

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