SOC Supervisor - Charlotte, United States - Global Guardian

Description

Job Description

Job DescriptionCompany Overview

At Global Guardian, client safety and satisfaction are their top priorities. Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base.

They offer a comprehensive and integrated suite of best-in-class security, emergency, and medical services that help clients identify and mitigate the risks of traveling and doing business both overseas and domestically.

Solutions and services include personnel location sharing and monitoring, emergency response, security and transportation support, intelligence and due diligence, medical support, medical evacuation, emergency and custom aviation, cyber security, and video surveillance monitoring.

Global Guardian's Operations Center outside Washington DC and security teams in over 130 countries, give clients peace of mind in knowing that no matter where they are in the world, Global Guardian stands ready to support quickly 24 / 7 / 365.

Position Overview

Global Guardian's Asset Security Division is seeking an enthusiastic individual for Security Operations Center Operator role to join our fast-paced Charlotte, NC office.

The Security Operations Center Supervisor will cross train in the Video monitoring, Intrusion detection, FA, and Asset Tracking.

We are looking for a team member who is extremely efficient and wants to grow with us.

Job Responsibilities

• Dispatch local authorities when necessary
• Able to handle life-saving situations utilizing event driven Artificial Intelligence
• Respond to events and alarms for Video Monitoring, Intrusion detection, FA, and Asset Tracking
• Conduct site guard tours and immediate response to panic alarms
• Maintain up-to-date knowledge of, and adherence to, site protocols
• Maintain accurate records of all incidents and prepare incident reports for any events
• Be able to lead and guide operators on shift to meet company and monitoring expections.

Experience / Requirements

• Previous experience in a monitoring or dispatch center REQUIRED
• 1-3 years' experience in the security industry preferred
• Military and / or security background preferred
• Proficient in Microsoft Office
• Excellent organizational skills with high attention to detail
• Ability to multitask and has a strong work ethic
• Excellent oral and written communication skills
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other corporate team members and operational team members.
• Have a strong sense of ownership and willingness to take charge of a situation
• Strong organizational skills
  

Full-time positions available
1st shift 7a-3p
2nd shift 3p-11p
3rd shift 11p-7a

US applicants : Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you need reasonable accommodation with the application process, please call , or contact us at email protected .

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