Account Manager - Fort Worth, Texas
3 days ago
Job description
Job Description
Account Manager
POSITION OVERVIEW:
Ensure achievement of individual sales goals; understand client's needs/expectations and properly communicate to all necessary parties; coordinate team-based approach to project completion; verify client satisfaction throughout the project.
COORDINATES WITH:
Systems Designer, Project Lead, Shop Manager, Purchasing Associate, Field Manager, and Systems Design Manager
KEY RESULT AREA'S (KRA'S):
- Account Manager Roles:
- Manage client interactions: discover and exceed clients' needs, follow-up with clients regarding projects, follow-up with clients to ensure customer satisfaction, engage clients throughout relationship lifecycles
- Determine client's needs and requirements utilizing APEx needs analysis; conduct programming meetings with clients; coordinate or captures physical and acoustical measurements for potential projects
- Close deals through active interactions with prospective clients
- Achieve individual sales targets
- Manage projects and project teams through our multi-departmental model
- Efficiency
- Monitor and maintain efficiency of personal sales process to achieve .1 hours per thousand of sales value
- Monitor progress of engineering, installation, and training to ensure client satisfaction
- Achieve 30% win/loss ratio on opportunities
- Performance
- Achieve and maintain monthly/quarterly/annual sales goals
- Achieve 95% accuracy in sales proposals for budget and accuracy
- Achieve and maintain a 30% average actual gross profit on sales
- Ensure each assigned project is completed according to client standards and APEx standards
- Participate in company improvement initiatives
• Achieve 95% of prospecting targets each month/quarter/year - Acquire 1 CTS RU Each Month
- Maintain accurate records in client's CRM
- Coordinate with system design department and support department to ensure systems meet minimum client standards and budget requirements
- Coordinate with Sales Manager to schedule projects to company capacity
- Coordinate with project architects/owners and system designers to meet schedules, deadlines, and to provide needed information
- Coordinate with architects/owners and system designers to provide needed changes, information, and updates
- Coordinate with field manager and project lead to provide information to aid in system installation
- Coordinate with purchasing associate to provide accurate and up to date purchasing lists by purchasing deadline
- Coordinate with accounting to provide complete, accurate, and detailed information for accurate invoicing of projects
- Track client payments and follow up on late accounts Coordinate with client to ensure client is fully trained to use system to its full potential
JOB REQUIREMENTS:
- Embrace and exemplify client's Core Values
- 5 years' experience in selling audio, video, and lighting systems
- Mastery of Outlook or customer database software
- Strong people and communication skills
- Excellent writing skills
- Proficient with Excel, Word, Outlook, OneNote
- Mastery of proposal generation software (i.e., Jetbuilt) and customer relationship management (CRM) software (i.e., Zoho)
- Self-motivated
- Team player
- Detail oriented and conscientious
- Strong organizational skills and office maintenance
- Professional appearance in dress, office maintenance; must follow company dress code
- Punctual and dependable
- Is available to work evenings, weekends, overtime, and long hours if client service is needed
- Must possess a valid driver's license with a good driving record and reliable transportation
- Authorized to drive company vehicle in accordance with Fleet Safety Program
- Willing to travel as required (US only)
- Participate as an active member in one local association (e.g., Rotary, Chamber of Commerce)
EDUCATION:
- Bachelor's Degree (BS) from a four-year college in marketing or business administration or equivalent experience in sales
- Completion of Certified Technology Specialist (CTS) certification
- Strong commitment to continuous learning
- Contribute to the development of new production processes to improve efficiency and quality of work
- Working knowledge of Audio, Video, Acoustics, and Theatrical Lighting Systems
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