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    General Manager - Savannah, United States - Chicken Salad Chick

    Chicken Salad Chick
    Chicken Salad Chick Savannah, United States

    9 hours ago

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    Full time
    Description

    The Restaurant General Manager delivers exceptional results through others. They provide an engaging

    environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken

    Salad Chick Managers invest their time in developing future leaders, creating memorable experiences,

    reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The

    Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.

    Physical Demands:

    • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
      • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
    • Must be able to work and perform all duties at any station in the kitchen or service area

    Education and Experience:

    • Three to five years related experience and/or training; or equivalent combination of education and experience

    Required Knowledge, Skills, and Abilities:

    • Excellent written and oral communication skills
    • Excellent organization skills
    • Ability to multitask
    • Working knowledge of back office tools
    • Ability to quickly learn and master new computer software

    Behavior Characteristics:

    • Allocate at least two hours per week to planning
    • Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
    • Combine critical thinking and practical leadership to create a culture of innovation
    • Effectively coach and give direction
    • Intentionally and methodically grow and nurture relationships with the staff
    • Be able to connect with a multicultural team
    • Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
    • Enthusiastically and passionately lead the Kitchen team

    Responsibilities:

    • Serve as a Brand Ambassador for Chicken Salad Chick.
    • Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
    • Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.
    • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
      • Ensure that all products are consistently prepared and served according to CSC standards.
    • Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
    • Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
    • Create, communicate, implement and follow up on operations and financial action plans.
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
    • Make employment and termination decisions consistent with Restaurant Management guidelines.
    • Oversee and ensure that employee performance appraisals are completed on a timely basis.
    • Create and maintain schedules for team.
    • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
    • Operationally fill in as needed to ensure guest service standards and efficient operations.
    • Coach and motivate the Assistant Manager(s) and the team.
    • Continually strive to develop staff in all areas of managerial and professional development.
    • Prepare all required paperwork, forms, and reports in an organized and timely manner.
    • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
    • Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant's receiving policies and procedures.
    • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
    • Take actions to solve and celebrate guest feedback.
    • Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.
    • Identify problems, conduct high-level troubleshooting, and seek repair/maintenance support for restaurant equipment to ensure equipment is operational.
    • Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
    • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
      • Always adhere to Brand Standards for uniform appearance and personal grooming.

    Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches. This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.

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