- Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
- Escalates all recurring carrier / vendor service issues to Supervisor
- Maintains service relations with customers, carriers, vendors, and other Hellmann offices
- Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
- Consults with supervisor prior to agreeing to non-standard services and/or pricing
- Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing )
- Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
- Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of )
- Performs credit check prior to arranging transportation
- Submits insurance purchase requests, upon request
- Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, )
- Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
- Responsible to obtain / retrieve the Arrival Notice from the carrier
- Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
- Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all nonHellmann arranged deliveries
- Sends Customer Arrival Notice
- Collaborates with Trade Services to arrange inspections, when required
- Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
- Enters and updates all required milestone tracking events within area of responsibility
- Performs other duties as assigned
- High School Diploma or GED
- One year of previous experience in freight forwarding industry, logistics or supply chain preferred 3
- Completion of any industry related course is an asset
- Organizational skills
- Time management and prioritization
- Customer-focused
- Adaptable / flexible to high-pressured environment
- Interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
- Proficient in world geography, shipping documentation, and Incoterms preferred
- Proficient written and verbal communication skills in English
- Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
- Frequently required to stand, and walk
- Regularly required to sit for extended periods
- Regularly uses arms to reach, hands and fingers for computer and phone use
- Speaking clearly and listening for heavy phone contact
- Requires close-up and computer screen distance vision ability
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Transportation and Logistics Apprentice - Schiller Park, United States - Hellmann Worldwide Logistics
Description
For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible.
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below
Hourly Wage: $19/hour
SUMMARY
The Transportation and Logistics Apprentice is an entry-level position that will rotate amongst various product lines. Responsible for learning and applying freight forwarding concepts and principles. Responsible for processing customer shipments, customer billing and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
As part of the apprentice program and under close supervision incumbent is responsible for performing the following duties in accordance with Hellmann policies and standards:
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS, & ATTRIBUTES
PHYSICAL DEMANDS
While performing the duties of this job, the employee is:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENT
The work environment characteristics are similar to those of an office setting with various office equipment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
