Sr Specialist - US-Nationwide-FIELD

Job Summary · The Sr Specialist – Customer Quality serves as the primary liaison between clinical users of Presource products and the Presource production, quality, operations, engineering, and sales teams. This role balances customer needs with organizational priorities to ensur ...

Job description

Job Summary
The Sr Specialist – Customer Quality serves as the primary liaison between clinical users of Presource products and the Presource production, quality, operations, engineering, and sales teams. This role balances customer needs with organizational priorities to ensure an exceptional customer experience and continuous improvement of kit quality.

The Sr Specialist provides customer‑focused insights, drives quality improvements, and communicates trends and expectations across the organization. This role enhances customer confidence by representing Cardinal Health's strong commitment to product quality and operational excellence.

Responsibilities

• Analyze customer complaint data and trends, including performance for key accounts, and translate findings into actionable insights.
• Own and monitor customer‑related quality metrics, including complaint reduction targets and customer scorecard performance.
• Prepare and deliver quality‑focused presentations, complaint analyses, Voice of Customer (VOC) summaries, and performance updates for internal leadership and external customers.
• Participate in customer audits, business reviews, and supplier quality discussions to represent Presource's product and process quality.
• Support new product launches, transitions, or manufacturing changes that impact customers, ensuring effective communication and alignment across teams.
• Maintain up‑to‑date knowledge of operational quality activities, product functionality, kit configuration, and process controls related to improving kit performance.
• Collaborate with Sales, Operations, Engineering, and Customer Service to improve customer satisfaction and drive consistency in quality responses.
• Ensure timely follow‑up with Presource Quality and Operations on corrective and preventive actions that influence customer experience.
• Escalate critical customer experience issues—including recurring defects, kit configuration concerns, or component risks—to leadership as appropriate.
• Strengthens customer perception of quality through proactive communication, technical expertise, and service excellence.
• Provides coaching and mentorship on quality best practices and customer‑focused behaviors.
• Monitor and help manage the Presource Quality Customer Support inbox, ensuring timely, accurate, and professional communication.

Qualifications

• Bachelor's degree in related field preferred
• 2+ years of experience in Quality, Customer Quality, Manufacturing, Customer Advocacy, or related field preferred
• Knowledge of customer environments, and regulatory frameworks including 21 CFR 820 and ISO 13485.
• Solid understanding of customer‑focused strategies and Voice of Customer (VOC) methodologies.
• Proficiency in Excel, data analytics, dashboard creation, and digital tools.
• Demonstrated project management abilities, including organization, prioritization, and follow‑through.
• Strong influencing, collaboration, and cross‑functional partnership skills.
• Ability to travel up to 10%.

Anticipated salary range: $68,500 - $88,020

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 3/9/26 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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