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    Collection Specialist - Miami, United States - Hayt, Hayt & Landau

    Hayt, Hayt & Landau
    Hayt, Hayt & Landau Miami, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionOur Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
    • Paid Time Off, Holiday pay, and benefits after a 90 day probationary period.
    • Training on your first day and beyond We offer extensive on-the-job training for every employee.
    • A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback.

    About this Position:

    • This position is full time in office, Monday-Friday, 40 hours weekly.
    • Consistently, efficiently, and lawfully contact consumers who are behind on accounts
    • Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
    • Ensure the information we depend on to contact and collect from these consumers is accurately maintained
    • Deliver a consistent and professional level of service at all times.
    • Achieve set revenue targets and call quality objectives.
    • Advise and influence clients' customers on the payment options for debt recovery.
    • Handle each call promptly and in the correct manner, updating records accordingly.
    • Input customer related data accurately and efficiently.
    • Take responsibility for resolving disputes, ensuring that caller concerns are answered correctly and all parties are notified.
    • Decide on the correct action when negotiating payments.
    • Complete any administrative tasks as required for the efficient running of the call center.
    • Support additional consumer service requests

    Outcomes & Activities:

    • Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
    • Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay
    • Provide Support: You will support consumer requests, including processing one-time and recurring phone payments
    • Update Contact Information: While speaking with consumers you will work to identify additional contact information
    • Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance

    Knowledge & Skills:

    • Assertive, personable and persuasive with our consumers
    • Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
    • Remain positive, professional, determined, calm and focused when faced with challenging situations
    • Overcome objections to pay and develop creative solutions to help bring consumers current
    • Quick thinker, with an ability to understand and interpret information promptly and effectively
    • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
    • Receptive to ongoing feedback aimed at improving the performance of you and your team
    • Ability to speak clearly, professionally and articulately on the telephone
    • Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
    • Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
    • Ability to document account notes clearly and efficiently
    • Ability to work independently and in a team environment

    Requirements:

    • High School Diploma

    Preferred:

    • Previous customer service and/or collection experience in a call center environment
    • Experience in the finance or automotive industry
    • Experience in any position where you had to demonstrate excellent persuasive skills

    Our Company Values:

    To be successful in this role, Team Members need to be:

    • Positive by maintaining resiliency and focusing on solutions
    • Respectful by collaborating and actively listening
    • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
    • Direct by effectively communicating and conveying courage
    • Earnest by taking accountability, applying feedback and effectively planning and priority setting

    Expectations:

    • Remain compliant with our policies processes and legal guidelines
    • All other duties as assigned
    • Attendance as required by department

    Advice

    We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application

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