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Help Desk Specialist
2 weeks ago
CampusBox Media Atlanta, United StatesAs a Help Desk Specialist, you will be responsible for providing technical assistance and support to internal users in resolving hardware, software, and network issues. You will troubleshoot problems and escalate complex issues to appropriate personnel while ensuring timely resol ...
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Help Desk Specialist
1 week ago
Metas Solutions LLC Atlanta, United StatesAbout Us: · Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional ...
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IT Service Desk Specialist
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Eclipse Innovations Stockbridge, United StatesSwoboda · Swoboda Wiggensbach KG · IT · IT Service Desk Specialist (m/f/d) · "Technology is our passion". · We are reliable, dynamic, and technology enthusiasts. Our teams are important drivers of the international automotive industry. We research, develop, and produce at 12 loca ...
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Medical Front Desk Specialist
1 week ago
Randstad North America, Inc. Atlanta, United StatesAre you an experienced Medical Front Desk Specialist looking for your next position in Dunwoody, GA? We are looking for a skilled healthcare professional who is professional and demonstrates excellent customer service towards patients. This position Medical, Specialist, Front Des ...
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medical front desk specialist
2 weeks ago
Randstad US atlanta, United Statesmedical front desk specialist. · + atlanta , georgia · + posted 1 day ago · **job details** · summary · + $ $20 per hour · + temp to perm · + high school · + category healthcare support occupations · + referenceAB_4530036 · job details · Are you an experienced Medical Front Desk ...
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medical front desk specialist
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Randstad US atlanta, United Statesmedical front desk specialist. · + atlanta , georgia · + posted may 7, 2024 · **job details** · summary · + $ $20 per hour · + temp to perm · + high school · + category healthcare support occupations · + referenceAB_4530036 · job details · Are you an experienced Medical Front Des ...
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medical front desk specialist
3 weeks ago
Randstad US atlanta, United Statesmedical front desk specialist. · + atlanta , georgia · + posted today · **job details** · summary · + $ $20 per hour · + temp to perm · + high school · + category healthcare support occupations · + referenceAB_4530036 · job details · Are you an experienced Medical Front Desk Spec ...
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medical front desk specialist
1 week ago
Randstad Atlanta, United Statesmedical front desk specialist. · atlanta , georgia · posted 10 days ago · job details · summary · $ $20 per hour · temp to perm · high school · category healthcare support occupations · referenceAB_ · job details · Are you an experienced Medical Front Desk Specialist looki ...
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Medical front desk specialist
2 weeks ago
Randstad Atlanta, United StatesAre you an experienced Medical Front Desk Specialist looking for your next position in Dunwoody, GA? We are looking for a skilled healthcare professional who is professional and demonstrates excellent customer service towards patients. This position will be responsible for managi ...
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Help Desk Specialist, Associate
1 week ago
Georgia State University Atlanta, United States: · Help Desk Specialist, Associate · Georgia State University · Instructional Innovation and Technology · Client Services · Why work at Georgia State University (GSU)? GSU is listed as the No. 2 most innovative university (U.S. News & World Report, It is a thriving resea ...
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Medical front desk specialist
2 weeks ago
Randstad Atlanta, United States TEMPORARY, Full timeAre you an experienced Medical Front Desk Specialist looking for your next position in Dunwoody, GA? We are looking for a skilled healthcare professional who is professional and demonstrates excellent customer service towards patients. This position will be responsible for managi ...
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Service Desk Specialist
1 week ago
Atlantic Group Alpharetta, United StatesService Desk Specialist · Location: Hybrid in Alpharetta, GA · This is a salaried role, and you are paid hourly for your work. This role is overtime eligible. · Duties and Responsibilities: · Provides excellent customer service to all customers. · Fields incoming help requests f ...
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Help Desk Support Specialist
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TechTalent Squared Atlanta, United StatesAs a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a met ...
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Help Desk Support Specialist
1 week ago
TechTalent Squared Atlanta, United StatesAs a Help Desk Specialist 1, you will be the first point of contact for technical support within the organization, providing assistance and resolving technical issues for users through various intake methods including phone, email, and in-person requests. This role requires a met ...
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Help Desk Support Specialist
4 weeks ago
Talent Groups Atlanta, United StatesSupport Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technician takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all County comput ...
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Help Desk Support Specialist
2 weeks ago
Cynet Systems Atlanta, United StatesJob Description: · Under direct supervision, provides assistance to computer system (desktop/laptop) users. · Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. · This position will be onsite. · Qualifications: ...
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Help Desk Support Specialist
2 weeks ago
Cynet Systems Atlanta, United StatesJob Description: Under direct supervision, provides assistance to computer system (desktop/laptop) users.Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.This position will be onsite.Qualifications: Vocational/T ...
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medical front desk specialist
3 weeks ago
Randstad Atlanta, United StatesRandstad - JobID: medical-front-desk-specialist_atlanta [Receptionist / Office Clerk / Secretary] Randstad is currently in search of Front Desk positions. Permanent and temporary placement available of full-time and part-time positions. Job requires checking guests in and out. Sc ...
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Help Desk Support Specialist
2 weeks ago
Cynet Systems Atlanta, United StatesJob Description: Under direct supervision, provides assistance to computer system (desktop/laptop) users. · nswers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations. · This position will be onsite. · Qualifications: ...
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Help Desk Specialist
1 week ago
Metas Solutions Atlanta, United StatesJob Description · Job DescriptionAbout Us: · Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neig ...
Help Desk Specialist I - Atlanta, United States - HumanTouch, LLC
Description
Job Description
Job DescriptionHelp Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat, and web/intranet. Help Desk analysts use remote assistance to assist customers if the customers' PC is connected to the network. Tickets are created, modified, and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base.
Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.
Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Analysts work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk analysts work on site (Atlanta, GA) and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.
WORK EXPERIENCE REQUIREMENTS
The Help Desk Specialist should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis. They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills. Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary. Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties. Must be able to obtain Public Trust security clearance. Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.
EDUCATION REQUIREMENTS:
Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.
As an equal opportunity employer, HumanTouch LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.