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    customer service coordinator.3158975 - Dallas, United States - Dallas County

    Dallas County
    Dallas County Dallas, United States

    1 week ago

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    Description
    Brief Description

    Provides support regarding requests for assistance by referring to appropriate staff or resources for utilization of DCHHS services; responds to correspondence, inquiries and/or complaints and resolves issues.

    Develops and maintains working relationships with a multitude of organizations and individuals, including DCHHS staff, other state and county departments, local social service agency staff and administrators, community providers, and advocacy groups.

    Detailed DescriptionResponds to requests and/or complaints and resolving issues through investigation, coordination, and intervention. Keeps a detailed record of correspondence and resolution status. Communicates with customers through telephone calls, written correspondence, in-person meetings and speaking engagements.

    Submits inquiries to local, state, and federal agencies on behalf of constituents, and actions, and communicating with all involved parties regarding constituent-related issues requiring action.

    Guides and refers customers to relevant DCHHS programs; offers information regarding DCHHS divisions, services performed, and how to qualify. Serves as liaison between the public and DCHHS leadership and staff. Maintains professionalism throughout all communications with constituents. Identifies gaps in service delivery by detecting patterns in customer complaints. Works with program leadership to develop a resolution for these service delivery gaps and monitor implementation.

    Maintains effective working relationships with a broad range of professionals at the federal, state, and local government levels as well as local community-based organizations.

    Maintain updated contact lists of elected officials, community leaders, constituents, etc. to ensure effectiveand open communication throughout these channels. Performs other duties as assigned.

    Job RequirementsEducation and experience equivalent to a Bachelor's degree from an accredited college or university required, preferably in political science, public policy, social work, public administration or in a job related field of study.

    One (1) years of professional work-related experience. Experience in public service, social services, government or resolving issues with government agencies. Demonstrated ability to interact with government officials, local advocates, community leaders, and the general public. Requires knowledge of effective intake and referral practices and knowledge of community and government resources to assist constituents. Excellent verbal and written communication skills, decision-making, time management, and conflict resolution. Standard office environment. Ability to travel to various work site locations.
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