Client Recovery Manager - Cleveland, Ohio Office
Only for registered members Cleveland, Ohio Office, United States
2 weeks ago
Job summary
The Client Recovery Manager plays a critical role in safeguarding client relationships revenue and operational stability by proactively identifying assessing and mitigating risks across the customer lifecycle.This includes monitoring client health managing escalations coordinating cross-functional responses and developing frameworks to minimize churn service disruption and reputational risk.
The Client Recovery Manager partners closely with Client Success Account Management Product Client Support and Operations to ensure potential risks are surfaced early managed effectively and resolved in a way that preserves client trust and company value.
Job description
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