- Perform on-site installation, repair, maintenance, qualification, and validation of chromatography and mass spectrometry equipment systems at various customer labs across the region.
- Provide technical expertiseto meet customer needs
- Provide phone, augmented reality, and live support to resolve customer service requests
- Schedule and track service calls, manage personal parts inventories, and complete job tasks and complete service reports using a customer's management software
- Reviews performance reports and documentation from customers and other field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Performs repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Regularly attendfactory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.
- Provide accurate and timely completion of service reports, expense reports, company provided car maintenance, and other administrative tasks.
- Background in Chemistry or Biochemistry preferred
- Must have valid driver license
- Ability to travel up to 50% overnight domestic travel
- Ability to work overtime and/or outside regular business hours, and/or on-call work
- Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds
- Experience with troubleshooting and repairing analytical equipment
- Experience with liquid chromatography required
- Experience with mass spectrometry preferred
- Experience with method development and analytical chemistry preferred
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Field Service Engineer III - Connecticut, United States - Thermo Fisher Scientific
Description
As a Field Service Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide complete services on chromatography and mass spectrometry equipment systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction. This position will remote and based out of the Boston/Cambridge, MA area.
What will you do?
How will you get here?
Education
BS degree in Sciences, Engineering,Electronics or equivalent experience.
Knowledge, Skills, Abilities
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
