Referral Coordinator, Residential Services - Cleveland - Signature Health Inc

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Senior Manager, Residential Services, the Referral Coordinator is responsible for managing the residential referral and admission process for Signature Health Residential Facilities. The Referral Coordinator manages each referral from initial receipt through client admission; assists with arranging admissions at the residential site; and facilitates program enrollment. This role serves as the primary liaison for community partners and referring parties, ensuring clear and timely communication. The Referral Coordinator collaborates with the financial department during the initial vetting process, supports the clinical team in reviewing referrals, and coordinates gathering additional information when needed.

HOW YOU'LL SUCCEED:

• Demonstrate advanced knowledge of residential referral processes and manage the referral lifecycle efficiently.
• Manage incoming residential referrals coming from various platforms, including via e-mail, Epic, and Careport.
• Achieve identified benchmarks of timeframe of final decisions on referrals and length of time between date of application and date of admission date.
• Act as liaison between the financial team and referring parties; follow up promptly on delays or lack of response by either internal or external stakeholders.
• Determine client eligibility by reviewing presenting issues and residency to match the appropriate residential site.
• After financial clearance, review the chart for exclusionary criteria.
• Schedule clinical interviews with the appropriate manager/supervisor and medical staff as is indicated by the Site Manager.
• Communicate program decisions (acceptance/decline) to the referring party and financial team; request and collect necessary medical and discharge documentation.
• Confirm medications are sent to the pharmacy or received in-hand.
• Coordinate admissions for clinical staff completion, complete program enrollment, schedule diagnostic assessments, and assign beds.
• Support waitlist management to ensure timely admissions, including providing timely updates to all individuals as to the status of their referral and possible date of admission.
• Collaborate proactively with clinical teams to manage internal referral processes.
• Respond to inbound calls and inquiries from referral sources regarding processes, criteria, and bed availability.
• Assist with tracking referrals, registration, and documentation to maintain accurate records.
• Accurately document each step of the referral process.
• Foster positive relationships with colleagues, providers, and referral sources; collaborate across departments to meet patient needs and outcome goals.
• Uphold HIPAA standards to protect patient confidentiality and privacy at all times.
• Other duties as assigned, which may include but are not limited to: management of residential staff scheduling, coordination of outgoing referrals and discharge planning for residential patients.

Requirements

KNOWLEDGE & EXPERIENCE:

• High school diploma or equivalent required; bachelor's degree in behavioral health, healthcare, or related field preferred.2-3 years of experience in primary care or behavioral health administrative support preferred.
• Proficiency in Microsoft Office (Word, Excel) required.
• Experience with an electronic health record (EHR) system required; EPIC experience preferred.
• Excellent interpersonal communication skills via telephone, video-conferencing, and written communication.
• General knowledge of mental health, substance use, and primary care practices preferred.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment. A combination of remote and in-office work is required based on business needs.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.