- Identify resident issues and provide links to resources assisting residents with continued housing.
- Mediate neighbor disputes and tenant/landlord disputes as the primary responsibility of the RSC.
- Assist and support residents by sharing information and educating them about building rules and policies.
- Serve as a liaison from specific housing programs/residency to service providers, including those directly associated with residents.
- Establish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and establish and maintain ongoing communications with Client/Resident Monitors.
- Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.
- Maintain an activity log reflecting resident interaction and prepare required reports in an accurate manner.
- Interview all applicants prior to move-in to complete a basic needs assessment, ensure they meet building criteria, and understand your role in the community in assisting them in meeting their needs.
- Follow up regularly with residents to ensure their needs are being met.
- Refer to employment opportunities, supported employment, benefits, and entitlements, medical, and mental health resources as needed and or desired by the resident.
- Function as part of a team providing supportive housing and report to various job sites as directed by the supervisor.
- Respond to and investigate resident reports of building, community, CCC Process and Procedures, and CCC employee issues that arise directly related to the buildings you are responsible for.
- Create and execute community programs and activities within the building, including but not limited to, ready-to-rent, financial literacy, neighborhood safety, potlucks, movie nights, and community meetings.
- Adhere to all state and federal privacy and security regulations applicable to the program and to CCC policies and agreements regarding confidentiality, privacy, and security.
- Participate as requested in the Resident Quality Improvement Council.
- Perform other duties as assigned.
- A high school diploma or GED; advanced education is desirable.
- Knowledge of chemical dependency and treatment is required.
- Experience working with people who experience mental illness is preferred.
- Must pass a pre-employment drug screen and background check.
- Will be required to carry an agency cell phone for work use.
- If using a vehicle for agency use, must possess a current driver's license, access to a vehicle, qualify as an acceptable driver as designated in Central City Concern's Fleet Safety policy.
- Must pass an initial driver training within 60 days of being an approved driver and continue recertification training.
- Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
- Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects.
- Able to climb stairs several times a day.
- Ability to adhere to Central City Concern's drug-free workplace policy.
- Must adhere to the agency's non-discrimination policies.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
- Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
- Ability to consider the impacts of oppression, structural racism, and individual bias on client outcomes.
- Ability to work as a team member and establish priorities; ability to display a non-judgmental attitude and a willingness to learn new skills.
- Demonstrated ability to work without supervision.
- Demonstrated knowledge of community and social agencies and self-help groups.
- Sufficient manual dexterity and physical ability to perform assigned tasks.
- Must adhere to the agency's non-discrimination policies.
- Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientation and treat each individual with respect and dignity.
- Knowledge of how to work with individuals who may display behaviors that are combative or aggressive.
- Ability to manage time and meet deadlines.
- Ability to understand and follow verbal and written instructions.
- Ability to work courteously with the general public, residents/clients, and co-workers.
- Detail-oriented; ability to maintain accurate records and necessary paperwork.
- Ability to learn and apply training instruction.
- Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
- Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large, and supervisor.
- Ability to provide leadership.
- Ability to provide advocacy as appropriate.
- Ability to maintain appropriate boundaries.
- Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
- Ability to communicate clearly and concisely both verbally and in writing.
- Generous paid time off plan, providing up to 4 weeks of PTO accrual in the first year.
- Amazing 403(b) Retirement Savings plan with competitive employer match.
- 11 recognized Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer-paid Life, Short Term Disability, and Long Term Disability Insurance.
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Resident Services Coordinator - Portland - Central City Concern

Description
Job Title: Resident Services Coordinator
Job Summary:
The Resident Services Coordinator assists residents in designated Central City Concern Fair market and Section 8 Communities through resources and referrals. Building community is crucial to the success of this role, which involves holding community events and meetings to foster cohesion between tenants.
This position will be floating between two buildings, Hotel Alder and Hill Park, with a schedule of Tuesday-Saturday from 9:00am-5:30pm.
Key Responsibilities:
Requirements:
Skills and Abilities:
Benefits:
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