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Application Administrator - Wellesley, United States - Babson College
Description
The Application Administrator works with all community Babson users (faculty, staff, students, alumni) as well as internal IT stakeholders, and external vendors, to ensure that systems are meeting the business unit needs.
The Application Administrator is part of a collaborative team of technical specialists who are responsible for the success of ITSD's initiatives, college assets such as student information system, student data systems, learning management systems, online collaboration systems, and the M365 application ecosystem.
As an Application Administrator, uses customer service and project management skills, along with technical and analytical skills, to support consultative and collaborative efforts as they support the Babson community.
WHAT YOU WILL DO
Acts as the primary application administrator for one or more of Babson's enterprise-wide critical systems and as such is responsible for:
Provide advanced tier technical end user support.
Work with internal technical resources and external vendors as necessary.
Look to streamline and transform business operations using the M365 suite of applications.
Partner with business units to identify opportunities to consolidate application toolsets.
Interact between IT Support Center and IT Systems team to support functionality issues.
Partner with the IT Communications team to support messaging, training, and communication initiatives (especially associated with the M365 application ecosystem).
Work directly with customers to gather requirements and build solutions that meet the community's needs.Train and onboard IT Support resources as new tools and features are planned to be released to the community.
Champion enterprise applications (such as M365) and promote the user and new and existing applications across the community.
Partner with Academic Technology Center to support teaching/learning with technology focus.
Creating basic how-to documentation as needed.
Support user groups to bring customers and IT resources together.
Participating in vendor user groups, pilots, and customer programs as needed.
Provides metrics and application usage analysis.
Supports ITSD Change Control Request and Event Logger process to ensure all changes are reviewed and approved.
Partners with team manager as new processes are defined and implemented.
Supports team members as needed.
Supports service request metrics and analysis.
Assumes additional responsibilities as required.
YOUR TEAM WILL INCLUDE
N/A
REQUIRED TECHNICAL SKILLS
3-5 years of experience supporting one or more of the following applications is required: Cisco Webex, Canvas, Cvent, Form Assembly, Qualtrics, EMS, JIRA or Confluence.
And at least 3-5 years of experience leveraging the Microsoft Office 365 Suite to support, design and develop solutions utilizing the following systems:Overall Platform:
Ability to manage user rights and application settings, in partnership with Babson Systems resources and external MS vendor resources, focused on leveraging M365 to gain efficiency.
SharePoint:
Utilization of collaboration and information sharing.
OneDrive:
Utilization for personal file storage including file sharing.
Business Intelligence:
Educate and support users with PowerBI and SharePoint to expand the capability of Office tools and enhance information development and sharing.
PowerPlatform:
Educate and support users with PowerPlatform for low code/no code solutions.
Teams:
Support as a communication tool.
WHAT EDUCATION AND SKILLS YOU WILL NEED
Bachelor's Degree
At least 3-5 years of work experience in technology, preferably in higher education
Must have strong business/workflow analysis and relationship management skills
Must have
knowledge of data flow and process life cycles in an academic environment
Must have strong customer focus and customer service skills
Ability to
work with colleagues and customers in a collaborative and cooperative spirit
Must have a willingness and drive to learn new applications as they are added to the Babson portfolio, so that management and support can be provided.
Must possesssuperior written and oral communication skills
and
excellent interpersonal and organizational skills ; must possess
strong analytical, relationship management, and project management skills.
Ability to work successfully with limited supervision, must be a self-starter, a problem-solver, and be able to successfully manage multiple tasks.
Mustpossess an entrepreneurial attitude
and a strong desire to be part of a world-class organization.
Must feel comfortable working with all levels of colleagues.
Ability to present to a small group and lead a meeting for a small group.
Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results
Ability to
anticipate and embrace change ; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Ability to
work with ethnically, culturally, and socially diverse students, staff, and faculty
Must be comfortable learning new tools and trying new processes
HOW AND WHERE YOU WILL WORK
Option for position to be fully remote.
Possible nights and/or weekend work.
In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role:
Salary range is
$79,250-$88,053
Bonus Eligible
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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