- Receive incoming phone calls from providers, patients and other parties within GRAIL's on-site customer call center environment. Resolve and provide assistance with the caller's query.
- Work closely with the Accessioning Team to collect credit card payment information for patient-bill accessions and process payment with our billing vendor.
- Collaborate with the Customer Service team to help resolve missing information that is required in order to process samples and bill our customers.
- Initiate outbound communication with patients, physicians and other medical personnel to expeditiously resolve issues related to billing, and other missing information required by GRAIL to process samples, as needed.
- Demonstrate ownership of each customer interaction, seeing all cases through to completion.
- Accurately document all customer interactions in GRAIL's customer relationship management (CRM) software.
- Successfully navigate GRAIL's laboratory information management system (LIMS) to identify accessions that are missing payment and other information.
- Demonstrate a working knowledge of laboratory and billing operations.
- Ensure proper completion of assigned tasks during scheduled working hours.
- Maintain the highest level of courtesy and hospitality under all conditions.
- Embody GRAIL values and communicate with others in accordance with these standards.
- Remain composed in conflict situations and escalate issues when appropriate.
- Demonstrate a thorough knowledge of GRAIL products and procedures.
- Communicate effectively with coworkers and non-laboratory personnel.
- Adhere to Standard Operating Procedures (SOPs) pertaining to medical billing, customer service, and accessioning issue resolution.
- Abide by PCI, CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.
- 2+ years medical billing experience in the laboratory or in a closely-related field.
- A Bachelor's degree or an equivalent combination of education and experience.
- Strong communication with co-workers, managers and customers.
- Strong organizational skills and meticulous attention to detail.
- Ability to accept, integrate, and apply constructive feedback in a professional manner.
- Ability to prioritize tasks and drive results with a high emphasis on quality.
- Ability to work as part of a team within a highly collaborative environment.
- Strong computer, internet, and software operation skills.
-
Medical Billing Intake Specialist #3800
2 weeks ago
BioSpace Raleigh, United StatesJob Details · GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is usi ...
-
Medical Billing Intake Specialist
3 weeks ago
GRAIL, LLC Raleigh, United States Full timeGRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power o ...
-
Patient Access Intake Specialist-Rex ED
1 week ago
UNC Health Raleigh, United StatesBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · This position will be from 7am-7:30pm, every other weekend. · Summary: · This role is responsible in ensurin ...
-
patient access intake specialist
4 weeks ago
UNC Health Care Raleigh, NC , USA, United States**Description** · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · **This position is at Rex Central Registration and the shift will be Saturday from 5am-5:30pm ...
-
Medical Billing Intake Specialist #3800
4 weeks ago
GRAIL, LLC Raleigh, United States Full timeThe Medical Billing Intake Specialist is responsible for incoming calls and emails from healthcare providers, patients, and internal stakeholders. In addition to being responsible for identifying accessions that require intake team support, the Intake Specialist is committed to a ...
-
Intake Specialist, Call Center Representative
3 weeks ago
Americor Irvine, United StatesJob Description · Job DescriptionWe're looking for Full-Time Intake Specialists to join our team at our Irvine, CA Office. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join us and be part of an organization consistently ranked as one of the best places to wo ...
-
Intake Specialist
3 weeks ago
UNC Medical Center Smithfield, United StatesThis role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targ Health, Obstetrics, Intake, S ...
-
Patient Access Intake Specialist-Rex ED
1 week ago
UNC Health Care Raleigh, United StatesDescription · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · This position will be from 7am-7:30pm, every other weekend. · Summary: · This role is responsible ...
-
Patient Access Intake Specialist
2 weeks ago
UNC Health Smithfield, United StatesBecome part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.The Intake Specialist position is Outpatient Day Shift from 6:00am-6:00pm with multiple shifts. Summary:This role ...
-
Patient Access Intake Specialist
2 weeks ago
UNC Health Smithfield, United StatesDescription · Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · The Intake Specialist position is Outpatient Day Shift from 6:00am-6:00pm with multiple shifts. ...
-
Account Payable Supervisor
1 week ago
InsideHigherEd Raleigh, United StatesPosting Number:PG193423EP · Internal Recruitment :No · Working Title:Account Payable Supervisor · Anticipated Hiring Range:Commensurate with experience ($70,000 - $75,000) · Work Schedule:Monday - Friday, 8 AM - 5 PM · Job Location:Raleigh, NC · Department :CALS Business Operatio ...
-
Cardiology Patient Care Assistant
1 week ago
North Carolina State University Raleigh, United StatesPosting Details · Job Posting Information Posting Number PG194029SP Internal Recruitment No Working Title Cardiology Patient Care Assistant Anticipated Hiring Range $39,000 - $42,200 Work Schedule Monday - Friday, daytime hours, no holidays and no on-call Job Location Raleigh, N ...
-
Board Certified Behavior Analyst
5 days ago
Key Autism Services Raleigh, United StatesJob Description · Job DescriptionPart Time In-Home Opportunities in Raleigh, NC. · $60-$70/hour · BCBA Part-Time Offers: · Excellent competitive hourly rates, commensurate with experience and education · Training, support, professional development, and CEU opportunities · Collab ...
-
Board Certified Behavior Analyst
3 weeks ago
Key Autism Services Raleigh, United StatesJob Description · Job DescriptionFull Time Opportunities in our Raleigh, NC Center. · $75,000-$85,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Excellent Health insurance, flexible Dental, and Vision ...
-
Sr. Contracts
2 weeks ago
Pendo Raleigh, United StatesPendo is looking for a Sr. Contracts & Legal Operations Specialist to join our Legal team. This role will provide support for a high volume of contract negotiations with customers as well as global vendors and technology service providers. This role will assist us in building our ...
-
Board Certified Behavior Analyst
3 weeks ago
Key Autism Services Raleigh, United StatesJob Description · Job DescriptionFull Time Opportunities in our Raleigh, NC Center. · $75,000-$85,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Performance Incentives (Quarterly bonus potential that ...
-
foster care regional manager
2 weeks ago
Lutheran Services Carolinas Raleigh, United StatesJob Details · Job Location · LSC Raleigh Office - Raleigh, NC · Position Type · Full Time · Travel Percentage · Up to 25% · Job Shift · First Shift · Description · The Regional Manager is responsible for providing the overall management of a regional foster care team. He ...
-
Board Certified Behavior Analyst
1 day ago
Key Autism Services Raleigh, United StatesJob Description · Job DescriptionFull Time Opportunities in our Raleigh, NC Center. · $75,000-$85,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Performance Incentives (Quarterly bonus potential that ...
-
Board Certified Behavior Analyst
16 hours ago
Key Autism Services Raleigh, United StatesJob Description · Job DescriptionFull Time Opportunities in our Raleigh, NC Center. · $75,000-$85,000 plus uncapped bonus potential · BCBA Full-Time Offers: · Competitive salary, commensurate with experience and education · Performance Incentives (Quarterly bonus potential that ...
-
Bilingual Patient Access Specialist
3 weeks ago
Lash Group Raleigh, United StatesBilingual Patient Access Specialist page is loaded · Bilingual Patient Access Specialist · Apply · locations · Remote, NC · time type · Full time · posted on · Posted Yesterday · job requisition id · R249123 · Our team members are at the heart of everything we do. At C ...
Medical Billing Intake Specialist #3800 - Raleigh, United States - BioSpace
Description
Job DetailsThe Medical Billing Intake Specialist is responsible for incoming calls and emails from healthcare providers, patients, and internal stakeholders. In addition to being responsible for identifying accessions that require intake team support, the Intake Specialist is committed to accurately obtaining, entering, and auditing information required to successfully collect payment for GRAIL's test. The Intake Specialist will also be responsible for following up with patients and healthcare providers to collect missing information that is required by GRAIL to process samples in the laboratory. The Intake Specialist demonstrates a firm understanding of the importance of exceptional customer service within the realm of cancer care. This position requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, flexibility regarding tasks and schedule, and the ability to work independently as well as within a highly-collaborative team environment. It also requires patience, respect for others, compassion, and positivity. The Intake Specialist is committed to personal and professional change and growth, meeting the needs of the customer and company, and making a true difference in business operations, collections, and the healthcare landscape as a whole.
This role is a Hybrid role, and will be required to work from the office 2-3 days a week at our RTP - Durham, North Carolina Office location.
Responsibilities:
