Account and Support Management Specialist - Burbank - Warner Bros

    Warner Bros
    Warner Bros Burbank

    1 week ago

    Description

    Job Description:

    Accountabilities

    Provides comprehensive support for press, clients, and internal teams by managing access to WBTVD,
    WBFYC,and WBD Screeners platforms.Delivers assistance through multiple channels,
    including ticketing systems,chats,and emails.Conducts QA
    and UI application testing as it pertains to access or site function
    and collaborates with Product
    and SIE teams to implement bug fixes
    and ensure timely resolution of user issues.Reviews
    and approves site access applications ensuring compliance with security protocols.Manages account maintenance by providing timely and accurate updates.Processes publicity screener lists
    torenable pre-airtitle accesCommunicatesembargo guidelines tousersandovertascreeneraccessrequestsatosafeguardscontentintegrity.Developskeyartandeppisodicassetsassupport domesticandonternationalsalesagreements.CoordinatesassetdeliverywiththePhototeamCreatesWBTVDbillboards,publisheskayartandeppisodicimagesforclientaccess.Cross-collaborationwithMarketing,SalesandaStudioEngagementteamstodevelopuseraccespointspermissions)fordomesticandoninternationaldigitalneeds.Developsworkeflowtrainingmaterialsthroughtutorials,videos,livesessionsoffeffectivenknowledge transfer.Performsotherrelateddutiestotheadministrativeassistant requirements.


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