Sales Support - Montgomeryville
2 days ago
Job description
Sales SupportLocation:
Montgomeryville, PA (onsite role)
Reports To:
Director of Sales
About Timberlane
For more than 30 years, Timberlane has been a trusted manufacturer of high-quality shutters and garage doors, known for craftsmanship, quality, and exceptional service
Our philosophy is simple:
superior craftsmanship matters and so does how we treat our customers. Every interaction, from first call to final delivery and beyond, should make our customers feel genuinely cared for.
We're looking for an early-career professional to join our sales team in a role that combines Sales Development (SDR) responsibilities with sales support and administrative work.
In this position, you'll manage inbound leads, engage customers by phone, email, and chat, and connect qualified prospects with our Inside Sales Advisors.
You'll also support our sales team with catalog fulfillment and day-to-day administrative tasks that help keep our sales process running smoothly.
Key ResponsibilitiesSales Development & Lead Management
Manage incoming leads via phone, email, website forms, and chat
Respond promptly and professionally to inbound customer inquiries
Conduct outreach to interested prospects to understand needs, timing, and next steps
Qualify leads and connect them with Inside Sales Advisors
Monitor and respond to live chat conversations, ensuring a positive customer experience
Maintain accurate records and activity tracking in the CRM
Ensure timely follow-up and clean handoffs to the sales team
Sales Support & Administrative Responsibilities
Coordinate catalog fulfillment, including processing and tracking requests
Provide administrative support to Inside Sales Advisors and the Outside Trade Specialist
Assist with scheduling, data entry, reporting, and sales operations tasks
Support sales initiatives and follow-up activities as needed
Help keep internal sales processes organized and move efficiently
Qualifications
Early career professional with prior CRM experience (required)
Salesforce experience is a plus
Strong written and verbal communication skills
Comfortable handling phone calls, email, and chat communication
Highly organized with strong attention to detail
Customer-focused mindset with a professional and approachable demeanor
Ability to manage multiple priorities in a fast-paced, team-oriented environment
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