- High school diploma or equivalent preferred.
- Demonstrates excellent customer service skills and communication skills.
- Experience answering a multi-line telephone.
- Evidence of excellent communication skills both oral and written form in the English language including the ability to spell accurately and write legibly.
- Preferred scheduling experience in a hospital, medical office/clinic, or insurance company
- Previous work experience in customer service and general clerical/office procedures
- Demonstrated some working knowledge of medical terminology.
- Demonstrates effective verbal, listening and interpersonal skills with a diverse population.
- Demonstrates ability to carry out assignments independently and exercise good independent judgment.
- Demonstrates excellent organizational and time management skills.
- Able to maintain a professional demeanor in stressful situations.
- Able to learn and work with multiple software/hardware products.
- Neat and well-groomed in appearance, following departmental personnel standards.
- Demonstrates reliable attendance and job performance
- Expediently and professionally meets and greets customers and answers multi-line telephone.
- Adheres to Valley Medical Center's Patient Identification guidelines utilizing Patients Are First Patient Safety principals.
- Review incoming referrals to ensure all required data is included. If not received electronically transcribe paper copy into EHR.
- Proficient in complex scheduling; requiring coordination of multiple resources external to EPIC; (such as labs, films and medical history), appropriate clinical resources are available.
- Uses EPIC to gather necessary scheduling information to view scheduling regimens, referral and patient WQ's or ancillary orders to ensure timely throughput.
- Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, ABN's and referral or authorization information.
- Assists patients by providing directions, answering questions and acting as liaison with other departments.
- Understands Valley Medical Centers Quantros Safety Event Reporting process.
- Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead.
- Notify manager or training coordinator when new insurance regulations are identified so that Imaging Service Rep II team can be educated about the new requirements.
- Utilize all manuals, contacts and information available within Radiology as a resource for quality and accurate information.
- Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need to know basis.
- Completes annual learning requirements assigned by department and organization.
- Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment.
- Adheres to Service Culture Guidelines to enhance the patient experience; focusing on Patients are First and patient satisfaction.
- Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management.
- Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness and innovation.
- Has knowledge of and schedules all types of exams in all modalities. Schedules appropriately. Asks patients and/or scheduling physician office staff all questions pertinent to the exam and patient safety, and documents in appropriate location.
- Prepares paperwork for multiple types of exams.
- Participates in PACS utilization as required. Understands functionality of PACS components relevant to radiology support.
- Notifies patients in lobby of any delays in appointments.
- May perform quality assurance, data collection, and follow up with providers.
- Orders, coordinates the means of receiving on time, and validates receipt of, outside images as needed by the technologists and radiologists.
- Communicates effectively with each modality area and/or lead regarding exam orders and status of waiting patients.
- Escorts patient to and from patient dressing area. Directs patient to change from personal clothing to appropriate hospital attire for the exam. Once dressed in hospital attire, the patient can be escorted to the next location as directed by the technologist.
- Assists Technologist in moving patients from gurney or wheelchair to the modality exam table.
- Assists appropriately licensed care personnel in transporting patients to and from the Imaging department.
- Assists patients in filling out history questionnaires. Documents patient answers verbatim.
- Stock patient dressing rooms with the appropriate linen, gowns, and or patient scrubs.
- Clean dressing areas of used hospital attire and any trash left behind by the patient. Report any soiled material in the dressing rooms.
- Performs other related job duties as required.
- High school diploma or equivalent preferred.
- Demonstrates excellent customer service skills and communication skills.
- Experience answering a multi-line telephone.
- Evidence of excellent communication skills both oral and written form in the English language including the ability to spell accurately and write legibly.
- Preferred scheduling experience in a hospital, medical office/clinic, or insurance company
- Previous work experience in customer service and general clerical/office procedures
- Demonstrated some working knowledge of medical terminology.
- Demonstrates effective verbal, listening and interpersonal skills with a diverse population.
- Demonstrates ability to carry out assignments independently and exercise good independent judgment.
- Demonstrates excellent organizational and time management skills.
- Able to maintain a professional demeanor in stressful situations.
- Able to learn and work with multiple software/hardware products.
- Neat and well-groomed in appearance, following departmental personnel standards.
- Demonstrates reliable attendance and job performance
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Imaging Services Rep II - Renton, United States - Valley Medical Center
Description
Job Description:
Job Description
Radiology
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Imaging Service Representative
JOB OVERVIEW: This position is responsible for assisting/facilitating expedient professional patient care. For a majority of the role, this includes procedure scheduling, order entry into a database, imaging records management, answering multi-line telephones, greeting patients, communicating with clinicians, and supply ordering.
AREA OF ASSIGNMENT: Radiology
HOURS OF WORK: As Posted
RESPONSIBLE TO: Clinic Director, Manager or Supervisor
PREREQUISITES:
QUALIFICATIONS:
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:
Requires working as part of a team at the direction of the Radiology Manager, Supervisor, and/or Director to maintain effective operations in the office and smooth flow through the service areas. This includes lifting and carrying supplies through the facility, weighing 1⁄2 pound to 50 pounds. Requires standing up to 90% of the day and reaching overhead up to 6 1⁄2 feet and bending to the floor. Requires moving quickly from one area to another and working under changing conditions depending on the workload. Requires computer/keyboard skills and legible handwriting. Excellent telephone skills are essential. Requires proper patient identification with double identifiers. Escorting patients to and from the dressing areas. Regular and punctual attendance is a condition of employment.
PERFORMANCE RESPONSIBILITIES
A. Generic Job Functions: See Generic Job Description for Administrative Partner.
B. Essential Responsibilities and Competencies:
Revised:4/18
Grade:OPEIUH
FLSA:NE
CC:Various
Job Qualifications:
PREREQUISITES:
QUALIFICATIONS:
