Builder Support Representative - Scottsdale - Reece Ltd.

    Reece Ltd.
    Reece Ltd. Scottsdale

    1 week ago

    Description

    Job Summary

    This role involves providing support to the Outside Builder Sales team in managing sales cycles, creating customers for life by solving problems efficiently through phone or email communication.

    • Maintain product knowledge of showrooms and plumbing.
    • Manage backorders via vendor updates ETAs provided solutions as needed Enter Service Now tickets for maintenance issues technical issues successfully complete all assigned training within given timeframe schedule delivery install work closely with vendors ensure products meet needs release products dates follow company showroom level SOPs answer phones prompty using Reece etiquette own calls troubleshoot issuesso you resolve clear communicate update internally utilizing notes section Eclipse Salesforce achieve Net Promoter Score (to be implemented) online reviews >4.5 provide feedback Manager share trends customer issues process improvements perform duties assigned Key Competencies Skills Required Communication verbal written skills convey information concisely maintain composure demonstrate urgency respond professionally email empathetic listeners upward communicators time management prioritize workload create tasks Salesforce prioritize deadlines problem-solving understanding products troubleshooting inquiries minimum qualifications associates degree year customer service role complex similar industries proficient Microsoft Suite software preferred bachelor degrees years experience strong tech knowledge learn Salesforce following list physical mental requirements essential functions attendance onsite presence assignment read further details current opportunity post',

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