Food & Beverage Supervisor - Cat 4 - Shippensburg - Parx Casino

Description

Overview of Responsibilities -

Supervise all Food & Beverage Team Members to ensure they have the skills, resources, and support to deliver excellent guest service. Ensure that all Company service and operating standards are met and that all local, state and federal laws are observed.

Essential Job Duties -

General -

• Assist Management in planning work schedules and assigning locations to Team Members. Monitor Team Member activities to ensure maximum operating efficiency.
• Handle guest complaints that cannot be handled by F&B Team Members.
• As required assist in the hiring, orientation and training of F&B Team Members. Ensure all relevant staff are RAMP certified.
• Ensure all job descriptions, check lists and other departmental documentation are kept current and are issued to F&B Team Members before they begin their first shift.
• As required, evaluate F&B staff and consistently document positive and constructive feedback.
• Maintain an up to date knowledge of Company events and promotions and ensure F&B Team Members are briefed accordingly.
• Maintain all Mystery Shop data and achieve annual targets. Use information to improve service, train and counsel employees and adjust policies.
• Maintain labor turnover records and assist managers in achieving annual targets. Report any prevailing trends to Food & Beverage Manager.
• Provide counseling to all F&B Team Members on an as-needed basis.
• Ensure all hygiene rules are observed in the kitchen, dining areas and bars. Pay particular attention to the preparation and storage of food.
• Supervises cleaning of facilities and equipment: inspects dining rooms, kitchens and bars plus all related equipment for cleanliness.
• Performs other duties as assigned.

Beverage -

• Supervise the daily operation of all Beverage Team Members and ensure they are performing their tasks efficiently in accordance with service and operating standards.
• Achieves and maintains a full working knowledge of all bartending activities, rules, appearance standards, and promotions.
• Maintain the Master Server sheet. To be updated accordingly with each new hire or resignation/termination.

Food -

• Assists in supervising the operation of all food venues.
• Assists in developing new menu and recipe concepts for the restaurant
• Participate in cooking and serving food as directed
• Monitors kitchen activities to achieve maximum operating efficiency.
• All additional duties as assigned

Qualifications:

1. High School Diploma or G.E.D. required. Bachelor's Degree strongly preferred. Prior experience in Food & Beverage supervision is preferred. Must have a demonstrated ability to motivate, and to produce exceptional results by channeling the efforts of others.
2. Excellent organizational and planning skills, strong communication skills and courteous personality.
3. Must be able to work all shifts, and weekends and holidays as required. Must be able to communicate effectively in English, both verbally and through written communications.
4. Must be knowledgeable of all federal, state and local regulations relevant to the Food & Beverage operation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.